Life360Reviews of life360.com

I've downloaded this app onto the relevant smart phones. Location services weren't being updated regularly enough. There would be hours or days when I did not update the services. More recently it has been 2 weeks. I have raised this with the customer services and got an ai. I have done everything it suggested such as deleting the cache from the relevant phones. I was unable to communicate with a person so I had to unsubscribe

I would give 0 stars if I could. The absolute WORST app ever. It will not allow me to register. It gives an error to every single email address I have tried. Their support is useless, never available and never return messages. Some friendly advice: look elsewhere

My husband became very ill whilst travelling. His glucose level had dropped dramatically. Thanks to 360 we were able to let Ambulance Victoria know his exact location and they came to his rescue very rapidly. We shall always be eternally grateful for having this app. Thank you.

The program is NOT intuitive. I cannot imagine a marketed program that is less user friendly with no directions as to menus, submenus, or proper logical use. AI support can’t answer questions. It is very difficult to speak to a human. Currently, features of the app that had at one time provided important information to users have been discontinued—without any communication or notice or documentation. . Therefore a user is left to question why the program is responding differently from a prior day, and he must deal with the questions, “Is this another programming issue or a user issue or an Android/IOS issue, or something else?” Life 360 provides no forthright answers. I would advise against the purchase of Life 360. My comments cover many months of working to use Life 360, with a great deal of frustration.

Worst customer service!!! Or should I say, non existent customer service. I begged the “virtual agent” to let me talk to a representative on the phone- they don’t allow that at all! “Jaime” did not know how to fix a simple subscription issue, so she wanted me to cancel my account altogether and start a new one. I said no, let’s figure out how to fix this one. That was just too much brain work for her, so I requested a supervisor. “Jan” was no better, if not worse. There is NOT a phone number you can call for customer support, and the Live Agents are not “live” at all, they have no idea how to fix anything. I spent over 3 hours trying to get someone real to hear me and fix a simple problem. I then asked to be escalated to their complaint department-she said “we don’t have one”. Honestly the absolute WORST CUSTOMER SERVICE app that has ever been in business!! Don’t spend your money on an app that doesn’t work and will not help you, nor will it let you call or email a real live employee. Just use your IPhone Find Me feature, works so much better and you don’t have to deal with bots when your money is mismanaged.

If you haven't upgraded your membership, I would consider it. I currently have the gold membership and I had broken down yesterday, phoned the RAC who advised me they would be with me within the hour. Waited almost 3 hours, still no sign, phoned the rac to be told estimated time now was 5 hours. I then remembered I have breakdown cover under my life360 subscription. I phoned the number it gave me on the app and I was put thought to someone straight away who took my details and said someone would contact me shortly. I received a text to say the recovery driver would be with me 1½ hours earlier than the time RAC had given me. The driver turned up right on time and recovered me home. I then phoned the RAC when I got home to cancel their service and they still hadn't assigned me a recovery driver after 5 hours had already passed. I'm so glad I had the life360 subscription and would definitely recommend upgrading your membership. This app saved me a lot of time, money and stress yesterday!

So my niece was killed in a car accident on September 16th 2023. The driver has just got away with his driving because the life 360 couldn't be used in court. The life 360 showed his driving from the moment she got in the car. 36mph in a 30mph 84mph in a 50mph 74 mph in a 50 mph 80mph in a 40mph to 30mph on the road they crashed The driver a serving soldier walked free from court. With only a 10 month suspended sentence and a 2 year driving ban. Apparently the life 360 is an American app and not reliable. That's according to the police. Would love to speak to someone from the creator of the app to discuss it

My son was a new driver, being the worried parent like some of us, I would watch my son on life360,everything he would leave the house, knowing as long as I see him moving, he's on his way home or to his destiny. One early morning my son is headed to the gym just a block down the road, well he also sometimes liked to go the opposite direction just for a little drive, being that it was a less driven, wooded, winding road that runs parallel to a river. This would nerve me out, I saw him go down, and as he is starting to come back all I see is a hotrod car and flames, and then it came to the regular car STOPPED. 😱😱😭😭 I knew right then my son just wrecked!!! I am scared for his life. life 360 called an ambulance and it was there before his sister got to him, who lived 2 miles up the road, and life360 called me to confirm that my son has wrecked, and help is on the way, My son was taken good care of, First I Thank our Father in heaven 🙏🙏🙏 Amen and then ..THANK YOU LIFE360!!!!! 🥰💯🙏🌟🏆🎖🥇👑⚔️