LexusPartsNow.com Reviews | Read Customer Reviews of lexuspartsnow.com

LexusPartsNow.com Reviews | Read Customer Reviews of lexuspartsnow.com

LexusPartsNow.com reviews

774 approved reviews, newest moderated first

Travis
Posted Jan 30, 2026
Site easy to navigate parts arrived…
Site easy to navigate parts arrived quick no complaints
Report
Kimberly
Posted Jan 30, 2026
Excellent OEM Lexus parts
Excellent OEM Lexus parts! Fantastic prices & quick shipping, plus very well secured in package when arrived
Report
Hersh
Posted Jan 30, 2026
Very cool and easier to deal with it
Very cool and easier to deal with it
Report
Darron
Posted Jan 30, 2026
I was skeptical bc of price
Product came fast, was correct and as advertised
Report
Maria
Posted Jan 23, 2026
Crooks
Crooks. Did not issue a refund promptly despite receiving the returned part two weeks prior. I had to follow up on the refund before they would issue.
Response from LexusPartsNow.com· Jan 26, 2026
Thank you for your feedback. We have found 2 orders associated with your review, and one order had an RMA ticket. Since the RMA was not authorized, we were not able to see if any parts were returned to inventory. We have requested for more information on Trustpilot, please take your time to fill in as many details as possible. We appreciate your cooperation.
Report
ssweat
Posted Jan 21, 2026
Never again RESTOCK FEE RIPOFF!
Never again RESTOCK FEE RIPOFF! Never again RESTOCK FEE RIPOFF! Never again RESTOCK FEE RIPOFF!! Website is inaccurate with parts it told me the parts I highlighted fit the side that it didnt, only found this out on delivery then they charged me a 20% restock fee $37+ shipping costs out of my pocket, just to put it back on a shelf. They wouldnt work with me on it to get me an actual pair or the restock fee waived or adjusted. They sent me 2 same side ball joints as apparently they dont have a pair. Contacted their chat support this clown michael joined with an attitude and continued to glaze over what i wrote, arrogantly, Then disconnected me with a tantrum. Will file a chargeback and never use this site again. Will make my voice heard also so these scammers will be exposed. DO NOT USE THEM!
Response from LexusPartsNow.com· Jan 22, 2026
Thank you for your feedback. Providing helpful customer experience is our utmost priority, and we take this issue very seriously. We are currently reviewing this concern, and addressing the matter internally to ensure our team meets the level of professionalism our customers deserve. That said, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
Report
JGDM
Posted Jan 20, 2026
Terrible
Terrible, company. Very slow response times to questions. Their return policy doesn't make any sense. I ordered a part and opened the package to see if it was the correct part. It was not. They won't take it back because the bar code is ripped. The bar code sticker is used to tape the package closed. How else are you supposed to open the package?
Response from LexusPartsNow.com· Jan 20, 2026
We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
Report
Brian
Posted Jan 19, 2026
Excellent products
Excellent products, fair price and quick shipping.
Report