Lensrentals.comReviews of lensrentals.com

I rented a gimbal, it didn’t have the cord I needed to connect the accessories to my camera (no problem I bought one of my own). However they ended up charging me $20 for some cable they said was in the kit that I didn’t send back which is absolute nonsense because I meticulously kept track of everything that was in that case for that specific reason, that I didn’t want to get charged for something. Go with another rental company!

I’ve had solid experiences with Lensrentals in the past, but this latest one was a letdown. I ordered a flash with a one-day buffer before my shoot—still arrived late. Frustrating, but I decided to keep the flash and went through their “keeper” purchase process. Got the quote, paid it, tossed the return box, and moved on. Weeks later, I get an email saying I’m being charged $75 for not returning the generic hard case (Pelican-style). That case was never mentioned as part of the keeper quote. No warning, no heads-up—just a surprise charge. I reached out and offered to return the case if they sent me a box. Instead, I got a response from Kelsey in customer service citing the rental contract and threatening additional charges. I said I’d be contacting my credit card company to dispute the charge. Thankfully, another rep stepped in and agreed to remove the fee while waiting for the case return. Bottom line: if you’re buying gear through their keeper program, be warned—the case isn’t included, and they won’t tell you upfront. It’s a hidden charge that feels like a trap. If you’re just renting, this won’t affect you. But if you plan to buy, make sure you clarify what’s actually yours. Disappointed to see this kind of shady practice from a company I used to trust. Do better, Lensrentals.

They are so invasive -- they demand an explanation for your address (did you move recently, is this where you're working), information about unrelated work and business accounts, all of your social media, everything. It's like they're an invasive data broker not a rental company. There are better alternatives out there.

They ask for your work information, where you work and your title, work phone number etc. Isn't ID sufficient and you want to contact our workplace for a personal rental? They ask for social media and other info as well. It's getting a little personal and uncomfortable, especially I received several calls after filling out their online forms and entered card information--everything should be settled at that point. The fact that they called so many times is annoy.

As a professional wedding photographer, I've used LensRentals as my main source to rent lenses and cameras on a regular basis. I've never once had a negative experience with them—on the contrary, they've always been extremely efficient, the equipment has always been delivered in terrific conditions, and on occasions in which I had to make any changes to an order, their customer service has always been perhaps the most prompt and friendly I have ever communicated with. I can't recommend this company and their services enough!

I’ve used Lensrentals multiple times and it’s always an easy experience. Their equipment is always in great condition, but what truly sets them apart is their customer support. My package is currently lost in transit a day before an important photoshoot. I have been STRESSING OUT all day and their team immediately stepped in and offered to ship a replacement overnight so I wouldn't miss the shoot. Jose and Jay were incredibly helpful and kind! It’s rare to find a company that cares this much to keep their customers happy!! I can’t recommend them enough. This type of support is exactly why I’ll keep coming back!! Thank you so much again. Really appreciate it.

I've rented multiple time from this company and I have never had any issues with them. The equipment is in working order, customer service is always easy to reach and mailing has never been an issue at all. I plan on using them especially if I want to try out a piece of gear that I am not sure if I want or need. I just rented the Sony 300mm F 2.8 G lens and man I just wanted to use it not want to go out and buy one now. I wish I had the money for one of them because I would.

They overcharge for items and don't offer good customer service. They will pretend like they do though