LensmartReviews of lensmartonline.com

Great service, great glasses. No issues and have ordered at least 15 pair so far

Horrible experience! While I received both pairs of glasses that I ordered, one pair was the correct prescription, the other one was incorrect. I keep getting the runaround with this company when I try to send them an email about returning the frames for the correct prescription or receiving a refund. They keep responding with a bunch of questions like asking for pictures of the prescription, and wanting video footage of the optometrist viewing the lens since I told them I confirmed with my eye doctor that the lens are wrong, etc. They obviously are a scam company and I would NOT recommend.

Asteria frames are very nice. Unfortunately, the hinge broke after 6-7 months of light to normal use. Lensmart custom service was very responsive and will mail out a replacement set with custom rx lenses. I will be ordering more in the future.

I very happy with my new glasses are expectacular, I see very well with them. I very gratefull with your service

I ordered something which the supplier said they do not have and Lensmart was timely and helped me to change my order, it was quick and timely. Overall a great experience.

I absolutely love my glasses, they are so pretty. I was afraid that the lense might be thick but they are perfect. My frame is stunning I’ve been getting a lot of compliments

This is a great online company, with many beautiful choices and great customer service. The prices are also fabulous 👌

It is with deep sadness that I find myself forced to write this negative review. I am used to trusting others and giving the opportunity to recognize and correct mistakes since we can all make mistakes. In my upbringing culture, if we make mistakes we apologize. In this case unfortunately I found myself faced with an arrogant salesman who refuses to acknowledge his mistakes. Based on a prescription from my doctor, I purchased a pair of perfect glasses from a local shop. I thought about buying another pair on the Lensmart online store using the same prescription, as the price was very affordable. These are glasses with progressive lenses and therefore among the most expensive. The glasses were delivered within the promised time but, as soon as I tried them on, they turned out to be completely wrong. In the long distance they are unusable, in the short distance they can only be used by looking extremely downwards looking at the tip of the nose. Moving the glasses upwards slightly improves visibility up close but from afar it does nothing, they are unusable. I would like to point out that in the package received from Lensmart there was also a plasticized paper ruler which had initially intrigued me since I didn't understand its function. I contacted Lensmart to point out that the glasses are not suitable and to give them the opportunity to propose a solution. They asked me to measure the PD distance using the ruler included in the package and take a photo of my eyes by placing the ruler on my face and holding it in my hand. I naively indulged in this ridiculous game, after which they replied that the PD measurement I had communicated and given by the medical prescription was wrong as it was not confirmed by the photo sent. It was of no use sending them my prescription and explaining to them that the PD measurement of my prescription had been measured by a professional doctor with high precision and digital instruments. There was no point in reiterating that the glasses purchased in the local shop and made according to the prescription were perfect. Lensmart's ruling is that the PD measurement is wrong because the photo I took of myself holding the ruler and placing it on my face did not confirm the measurement taken by the doctor with professional digital tools. Tell me if it is possible to continue a dialogue with such an incompetent seller, who makes glasses based on measurements made with a plasticized and flexible paper ruler. The reason why such a ruler is included in their packaging is so as not to recognize their mistakes. So no assumption of responsibility but, on the contrary, the request for money to replace the glasses. By the way, vision through glasses does not improve even by moving them slightly up/down or to the side. They are completely wrong. In conclusion, my recommendation is not to take risks and not entrust the order of glasses with progressive lenses to this seller, even if you have a doctor's prescription. My experience is one of incompetence and arrogance