Excellent
11,249 reviews
LensmartHonesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Ashanti
Posted
Love my glasses!
Response from Lensmart· Aug 11, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Ana
Posted
Ordered 2 glasses. Prescription is completely off in both despite being correctly intered while ordering. I can't see anything from afar. I'm very unsatisfied. I had a way better experience with Cleary.com. Also, with my optometrist I couldn't read the biggest letters while wearing the glasses. Only when my optometrist put an extra glass lense in from of my eyes only then I could see clearly from afar. I read the bad reviews before ordering and thought I'd take the risk. I was so wrong. Never ever again ordering with lensmart. I recommand to everyone to stay away.
Response from Lensmart· Aug 10, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Emilie P.
Posted
While I was excited to receive some beautiful glasses at exceptional prices I have discovered that it truly is TOO GOOD TO BE TRUE. After discovering an error on my part and paying additional funds for corrected lenses, I received incorrect lenses as a replacement. When I took the error to their customer service team (based out of China-leaving a 12 hour communication delay) I have only received push back after push back on having the products remedied. They are not owning up to their part and admitting that they sent me incorrect prescription lenses. They are a nightmare to deal with and I would leave a ZERO star rating if I could. Do Not purchase through them. They are terrible. It’s sad that a negative review prompted your attention to my issue. I appreciate the fact that you HAVE responded to me concern and are attempting to resolve it. Only When I receive my new lenses, and ensure they are correct, will I reassess my review.
Response from Lensmart· Aug 10, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
Janine
Posted
Customer service was great. Very helpful.
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Deborah Cordero P.
Posted
Lunettes de bonne qualité, légère et jolie!
Response from Lensmart· Aug 11, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Nobathembu T.
Posted
I made a mistake with my order and when I contacted them, they were very helpful and they respond to emails and messages very quickly.
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Heidi
Posted
Great service and responsive to emails quickly, great quality of frames and lenses
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
patricia
Posted
I’ve been using Lensmart for a few years and have bought several pairs of glasses, the prices are remarkable and the quality of prescription is excellent. They also stand out for their excellent customer service, something which is sadly lacking in many online retailers now. They are professional, respond quickly , efficient, and empathetic towards customers. Recently I purchased a new pair of glasses, I had a problem with the screw falling out of the arm , I contacted them with photos, they always respond to every email. They have offered to send me a new pair of glasses to resolve the issue. You can’t ask more than that. 10/10 highly recommend for prices and customer service.
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
