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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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4.5

Excellent

11,249 reviews

Lensmart4.5Excellent

Reviews11,249 About Contact

Rating breakdown

5 star85%
4 star1%
3 star1%
2 star1%
1 star12%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Rated Honest: 2026

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 96% of reviews.
Most recent review: October 2026.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Eleasha
Posted May 14, 2026
I love the frames so much very…
I love the frames so much very comfortable. The service is also amazing I kind of had a some difficulties and all it took was an email and they helped me out and I'm definitely going to be a regular customer.
Response from Lensmart· May 15, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Mosa M.
Posted May 14, 2026
How you rushed things for me
How you rushed things for me
Response from Lensmart· May 15, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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CintiGY
Posted May 14, 2026
Great service
Great service, and the team is so helpful. These are my first glasses, and I filled out the order form incorrectly, but they got back to me and asked me to correct it and send in the prescription my doctor wrote. I can't wait to get my new glasses!
Response from Lensmart· May 15, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Orsolya P.
Posted May 14, 2026
Rendkívül profi csapat
Rendkívül profik, gyorsak,kedvesek,mindenben segítenek,a minőség kivàló,az àrak meg egyenesen kèzenfekvőek. Jó szívvel ajànlom🤩
Response from Lensmart· May 14, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Becky B.
Posted May 14, 2026
Terrible Experience
Whatever you do, don't order from this company. After waiting well over a week for them to start processing my order I sent a cancellation request. They took forever to respond to me. I finally sent a follow up and they responded that they put my order on hold because I requested cancellation and asked me to confirm I wanted to cancel. I confirmed. They offered me 4 dollars off. I declined, they offered me 6 dollars off. I declined again and then they said that since they had already started my order (after telling me they put it on hold until cancellation was confirmed) that they would only refund me 90%. Complete scam.
Response from Lensmart· May 14, 2026
We apologize for the unpleasant shopping experience. Your order had already been suspended by the time you first contacted us; however, production had already begun prior to the suspension. In accordance with our policy, refunds are issued at 90% of the total order amount. We have not caused any delays. Our policy is also clearly outlined on our website. Thank you for your understanding.
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Mátyás H.
Posted May 13, 2026
The customer support is top notch
The customer support is top notch, even for the tiniest issue they send a new pair of glasses and even asks if the prescription was correct before shipping the new one. Great experience!
Response from Lensmart· May 14, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Szimóna K.
Posted May 13, 2026
I am extremely satisfied with Lensmart!
I am extremely satisfied with Lensmart! I recently ordered a pair of glasses, but unfortunately, there was a minor defect with the item when it arrived. I contacted their customer service, and they were incredibly helpful and cooperative. They handled the situation professionally and quickly arranged a replacement for my defective glasses. The new pair is perfect, the frames are stylish, and the lenses are great. Thank you so much for the excellent support! Highly recommended!
Response from Lensmart· May 14, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Nona R.
Posted May 13, 2026
Customer service was super helpful when…
Customer service was super helpful when I had an issue with my order. Shipping was also pretty quick.
Response from Lensmart· May 14, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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