Excellent
11,249 reviews
LensmartHonesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Justine B.
Posted
Le service après vente est excellent Merci Justine
Response from Lensmart· Jun 5, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Amanda R.
Posted
I must admit I was a little cautious buying from Lensmart at first but the customer service was first class and helped me with a muddled I got into. The frames, when they arrived, literally blew me away!!! Absolutely stunning and suited me perfectly. I am going to order the same frames but in a different colour. I have total confidence with Lensmart. You won't regret it xx
Response from Lensmart· Jun 5, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Árahámné Horváth A.
Posted
Very helpful,nice and fast answer! I really recommend for everyone! Thanks for everything!
Response from Lensmart· Jun 5, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Katri
Posted
Fast delivery and beautiful products🤩
Response from Lensmart· Jun 5, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Viktoria
Posted
I had an issue with my order because the package I received contained the wrong items due to a shipping mix-up. At first I was worried, but the Lensmart customer service team responded very quickly and professionally. They investigated the problem immediately, communicated with the shipping company, and arranged for my order to be reshipped without any hassle. Throughout the process they were kind, helpful, and kept me updated. Mistakes can happen during shipping, but what matters most is how a company handles them. In my experience, Lensmart provided excellent customer service and resolved the issue much faster than I expected. Thank you to the Lensmart team for your support and assistance. I truly appreciate it.
Response from Lensmart· Jun 5, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Papp C.
Posted
The glasses arrived intact. I had some issues with one of them but the Customer Service was excellent and we could solve the problem in a short amount of time. They were very helpful and understanding. These were my 3rd and 4th glasses from them, I really recommend them.
Response from Lensmart· Jun 5, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Júlia P.
Posted
Just ordered prescription glasses for my mom, but I wasn't sure whether I filled out the form correctly, so I reached out to Lensmart via Messenger and email as well; yes, via both platforms, because I was not sure which one is checked more frequently. 😅 Turns out their customer support team is really on top, because I got a response on both platfom within like half a day! They were really helpful and confirmed that the form was filled out correctly. Now I just really hope that my mom will like her new glasses. 😊
Response from Lensmart· Jun 4, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Natalia M.
Posted
I’m really happy with my glasses from Lensmart! The quality exceeded my expectations, they’re comfortable to wear, and the design is exactly as shown on the website. The ordering process was easy, and the glasses arrived well-packaged. I would definitely recommend Lensmart to anyone looking for stylish and affordable eyewear.
Response from Lensmart· Jun 4, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
