Excellent
2,026 reviews
LensFactoryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Susan B.
Posted
I was glad to be able to replace my badly scratched lenses. Now my glasses are like new again, and I don't have to get used to a different frame.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Debbie F.
Posted
Happy with purchase.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Rebecca
Posted
Excellent experience. Lenses are good quality. Really loved my frames and wanted to use them again. LensFactory made that possible at a very acceptable price. They kept me informed of the progress of my order throughout the entire process. This was my first order and I will definitely use them again.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Ingrid G.
Posted
Year after year throwing away expensive frames. No more!! I got just what I asked for and my new rx was perfectly made. All at a reasonable cost. I'm a customer for life.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Richard G.
Posted
Superb customer service and responsiveness had an issue with my frames they indicated they could not install new lenses quickly put through a refund
Response from LensFactory· May 22, 2023
Thanks for the great review!
Karen G.
Posted
Great communication they couldn't provide lenses for the frames that I sent but they were honest and quick to send them back and issue a refund
Michael
Posted
Fast service and accurate filling of prescription using GLASS lenses. These are now hard to get, and having a reliable source in the Lens Factory is a welcome respite from the shrinking options imposed by most optical services.
Lashunna
Posted
The Lens Factory is one of the top places for replacement lenses. Top quality for a great price. I only patronize this company when it comes to quality!
