Excellent
2,026 reviews
LensFactoryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Rodney I.
Posted
Great customer service on your chat line. I just placed a second order with lens replacement for my wife.
Response from LensFactory· Jul 24, 2023
Thanks for the great review! We're happy we were able to get your wife's order as well!
Stephen
Posted
Excellent communication and support from MACKENZIE Quick production and shipping.
Response from LensFactory· Jul 24, 2023
Thanks for the great review! Mackenzie is great!!
David T.
Posted
This is the third pair of glasses that LensFactory has produced for me. One pair was not correct, and they fixed it ASAP and even paid for return shipping. They are a great company to work with!
Response from LensFactory· Jul 24, 2023
3rd pair! We must be doing something right! Thanks for the great review!
Shirley Blount J.
Posted
Side vision not very good-see doubles when looking to the sides.
Jill W.
Posted
Very easy and fast processing! Spot on prescription with great quality!!
Response from LensFactory· Jul 24, 2023
Thanks for the great review!
Charlotte S.
Posted
The lenses were perfect! I could see so clearly, it was amazing!!!
Response from LensFactory· Jul 24, 2023
Thanks for the great review!
Keith
Posted
It came perfect just as expected. Easy to order and reasonable.
Response from LensFactory· Jul 24, 2023
Thanks for the great review!
Fred O.
Posted
The process was easy and straight forward. The website is well designed and works! Good customer service, they are responsive and helpful. My one complaint is the time it takes.
Response from LensFactory· Jul 24, 2023
Thanks for the great review!
