LensFactoryReviews of lensfactory.com

There was something wrong with my last pair of lenses (produced locally) from day one. I decided to try ordering online and was concerned more about quality than price. I sent my prescripton and an old pair of glasses to lensFactory and they got it exactly right with new lenses. I have bookmarked their site for next time.

I love the emailed updates on the progress of my glasses. I ordered and received exactly what I wanted: new lenses in a pair of frames I loved. Thanks!

Overall experience was good, enough so to send in a second pair of glasses for new lenses. Only caveat was selection on the lenses and that needed direct help (actually their recommendation) from a customer service rep since they have many options. It is not fast process so expect a couple weeks including postage time but seems to be cost effective but it is also convenient versus going to a store. I would recommend it!

The results are exactly what I had hoped for. We have used this company many times and would recommend them to anyone!

With the caveat - or perhaps more so - that, of course when one can not go in person for their optical measurements we have therefore to find ways to compensate for that, this is otherwise a Great venue. And they have Excellent selection and Excellent customer service.

I was under the impression that lensfactory was speedy, highly communicative (its stated on the site that they provide status updates to customers on where the lens build/glasses development is). I've had to personally issue out emails requesting status of glasses to which both times, the response was delayed. Moreover, the response was very curt in appearance and didn't provide a very smooth and friendly service element. All in all, my impression of lensfactory has been sorely diminished and I question if I will ever come back.

This order started out in promising fashion on February 9, but things are not looking good. It took over a week, accompanied by several inquiries from me, before the glasses I sent in on February 12 were acknowledged as received. On February 25, I at last got an update saying they were in production, with an anticipated ship date of March 3. Since then, nothing but silence through now, aka March 11. At this point I have no glasses, obviously, little hope that this will end well, and most distressingly no communication of any sort. I fully realize there's been weather in Louisville, which could limit production options, but I'm guessing the internet hasn't been down all that time. So I really see no reason for the total lack of information.

Putting the order in was no problem but I have a problem with the glasses I received and have been trying to contact their customer service (three times including through their website) to no avail. I still haven't received any responses and no solution to my problem. It would help to have a Telephone number or Chat to be able to get a human being on the other side of the line.