Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jules J.
Posted
My agents Aliyah and Verginia were awesome...I started with Aliyah, got disconnected, then Verginia picked up, guided me through everything I needed to know and answered all the questions I had...great effort...excellent customer service
Jen
Posted
Aliyah was extremely helpful when I contacted customer service to edit an order. I appreciated the positivity, professionalism and prompt service.
CPA
Posted
I have ordered toric contact lenses from this website about 2.5 months ago and the inventory is still not procured! I can’t believe that I am still waiting on this. Definitely not the place to order if you want them this month.
Allan and Katie A.
Posted
Daisy did a terrific job of addressing my issue and handling the information that was needed to update my order. Thanks, daisy!
GTB D.
Posted
Very helpful and quick to respond if there are any problems
Kristy R.
Posted
Karielle Fowell was very helpful resolving a few issues with my order.
Tabatha G.
Posted
Lens Direct is great! Always easy to order contacts. I chatted with Karielle Fowell and received great customer service. She was quick and very helpful!!!!
Natalie G.
Posted
Nicole was professional and courteous and very helpful :)
