Jill N.
Posted
Keba was SUPER helpful with a problem I…
Keba was SUPER helpful with a problem I caused. She fixed the issue and was super nice too. What an asset to your company she is!

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jill N.
Posted
Keba was SUPER helpful with a problem I caused. She fixed the issue and was super nice too. What an asset to your company she is!
Ashlynn M.
Posted
Karielle was super friendly and helpful when I called about my contact lens order. My problem did not get solved due to lenses being on backorder, but she made sure that I'd get priority shipping when they do come in.
Ali H.
Posted
very helpful , appreciate she listened and took care of my problem so quickly .
Ashley
Posted
I set up an auto ship order on contact lenses that I only wanted to purchase once (special colored ones). I didn’t realize this until the next shipment was supposed to be sent. I emailed LensDirect and got a response correcting the situation and even helping me combine accounts (which I didn’t know I had more than one). Kissel was very prompt and friendly!
Mick M.
Posted
Thanks Joel. Love them
Chris Y.
Posted
Daisy was very helpful and knowledgeable! Handled my issue and got me all the answers! Very good customer service!
RB
Posted
I was able to contact quickly and speak with a representative (Denise) who was knowledgeable, helpful and extremely courteous. She helped me select the best options without being pushy and trying to upsell me, saving me time and money and winning a loyal customer and his family to LensDirect. I highly recommend this company. -RB
Jamie C.
Posted
Joel was great!! Very helpful, knowledgeable and kind.