Raj K.
Posted
Keba was excellent.
Keba was excellent. She personally took care of the issue by talking to her manager and diligently called me back to confirm the fix. I was very pleased with the excellent customer service Thx Raj

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Raj K.
Posted
Keba was excellent. She personally took care of the issue by talking to her manager and diligently called me back to confirm the fix. I was very pleased with the excellent customer service Thx Raj
Kristal M.
Posted
Leana was great! She was super helpful in updating my order quickly and easily!
Maija
Posted
Wonderful and easy customer service. Thanks again!
Lena P.
Posted
Keba was phenomenal she was pleasant and helpful!
Debra C.
Posted
Speedy response to my questions and clear answers. Appreciate the quick feedback while I was placing my order!
Phil B.
Posted
LensDirect has A++ Customer Service and was very efficient in getting my order fulfilled properly.
Michael S.
Posted
Alex was incredibly helpful as I was trying to figure out my lens order. I look forward to getting my lenses swapped out of my old glasses and new ones put in place!
frontsoldatmm
Posted
I talked to Denise and she was very polite and helpful and walked me through my order. I messed it up and she helped me get it right. Would highly recommend!