Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
MM
Posted
😊🦋Adelita🦋😊 was responsive, patient and helpful!
Response from LensDirect.com· Jun 26, 2026
Hello MM! We're delighted to hear that Adelita was responsive, patient, and helpful throughout your experience. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to assisting you again in the future!
TGDG
Posted
Mario was most helpful and personable! he was great.
Response from LensDirect.com· Jun 26, 2026
Hello TGDG! We're delighted to hear that Mario was helpful, personable, and provided you with such a great experience. We'll be sure to share your appreciation with him. We truly value your support and look forward to assisting you again in the future!
Joan D.
Posted
Thank you, Kwasi!
Response from LensDirect.com· Jun 26, 2026
Hello Joan! We're glad to hear Kwasi was able to assist you. We'll be sure to pass along your appreciation to him. We truly value your support and look forward to helping you again in the future!
Jessica
Posted
Kadisha assisted quickly and politely
Response from LensDirect.com· Jun 26, 2026
Hello Jessica! We're glad to hear that Kadisha assisted you quickly and politely. We'll be sure to share your kind words with her. We appreciate your support and look forward to assisting you again in the future!
keith O.
Posted
Rissa did a wonderful job. !
Response from LensDirect.com· Jun 26, 2026
Hello Keith! We're so glad to hear that Rissa did a wonderful job assisting you. We'll be sure to share your appreciation with her. We truly value your support and look forward to helping you again in the future!
noelia R.
Posted
Mario was very kind and helpful! He swiftly solved all of my problems :)
Response from LensDirect.com· Jun 26, 2026
Hello Noelia! We're delighted to hear that Mario was kind, helpful, and able to quickly resolve all of your issues. We'll be sure to share your kind words with him. We truly appreciate your support and are always here if you need anything in the future!
Lee H.
Posted
Bibi answered all my questions very promptly. TY
Response from LensDirect.com· Jun 26, 2026
Hello Lee! We're glad to hear that Bibi was able to answer all your questions promptly and provide the support you needed. We'll be sure to share your appreciation with her. We truly value your support and look forward to assisting you again!
Tom H.
Posted
I've had questions about my prescription; specifically Polaroid lenses versus anti clear coatings. The answer was so clear and specific. If this is AI, I'm blown away. I suspect it is because the answers have always been concise, upbeat, and honest. Bill Graham West Bloomfield, MI.
Response from LensDirect.com· Jun 26, 2026
Thank you for your thoughtful feedback, Bill. We're glad the information around Polaroid lenses and anti-reflective coatings came through clearly and helped you make sense of the options. We also appreciate your kind words about the tone and clarity of our responses. Whether it's a team member or automated support, our goal is always the same: to provide accurate, straightforward guidance so you can make confident choices about your prescription. If you have any more questions as you go forward with your order, we're here to help.
