Nashjla R.
Posted
Thank you Claire:)
Called in an got Claire. Excellent customer service, made my exchange seamless.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Nashjla R.
Posted
Called in an got Claire. Excellent customer service, made my exchange seamless.
Johnna E.
Posted
I sent an email requesting an itemized invoice of a purchase I made in October 2021 requested by my insurance company. Olivia’s response was prompt and she provided me with the information I needed. I am very impressed with Olivia and her high level of customer service.
Lauren B.
Posted
Bibi listened to my concerns and addressed them promptly. Excellent customer service!
lou P.
Posted
I just had the pleasure of having BIBi assist me through text regarding an issue I was having with a previously shipped order. This woman was phenomenal. Through text I could feel her kindness and concern. I was reluctant to use customer service via text but she won me over.
Wanda M.
Posted
Great experience with customer service to help with my lens issue. Olivia took the time to hear my concerns and escalated it to management to ensure my problem was quickly addressed and get a return label approved to send the lenses back for repair. Very pleased with Lens Direct, can't wait to get my glasses back. Will definitely use again!
stanley J.
Posted
Contacts were good and came fast. Bibi was very kind and helpful in customer service!!!
Traci Potzner C.
Posted
Bibi was very helped in assisting me.
Greg S.
Posted
Bibi made it happen! Give that customer service rep a raise!