Dee I.
Posted
Claire made it super easy to correct an…
Claire made it super easy to correct an issue on my order.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Dee I.
Posted
Claire made it super easy to correct an issue on my order.
Vince
Posted
Starr was absolutely great in helping me. So patient with all my questions and walked me through everything. Great service! This was my first experience and I would definitely recommend to anyone.
Marc T.
Posted
Outstanding support both by phone and by text. What else could I ask for?! Used app to measure my pupillary distance (PD).
Robert H.
Posted
Quick and Prompt Service and Respone!
Catherine N.
Posted
Claire was extremely helpful with my questions:)
PH
Posted
Very efficient representation by Danea, the customer service representative I placed my eyeglasses order with. She was knowledgeable, courteous and quick with her responses.
Doug
Posted
I have been a satisfied LensDirect customer for several years. My prescription in one eye recently changed and I needed help in getting just one lens updated. Bibi was very helpful and let me know how to proceed.
Trish G.
Posted
Claire wrote me back immediately when I asked a questions about shipping. Her response was clear and concise and I appreciated the quick reply. 5 stars!