Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
M. B.
Posted
Dornio was very helpful! Reached out to customer service for support regarding my order. Dornio answered all my questions, responded quick and was patient. Solved my problem ASAP. Great customer service!!! Thank you
Karen
Posted
Alex was amazing to work with - listened to my issues and resolved them quickly and to my complete satisfaction. Customer service teams could learn a lot from LensDirect team members!
Elena D.
Posted
Olivia was very helpful helping me to complete my two orders. She was very friendly and efficient.
Jimmy C.
Posted
I just placed my order for the first time and Dornio was super helpful and prompt with all his/her responses. My questions were answered and handled immediately.
Sharon
Posted
Oneil in customer service was very helpful in tracking my backordered lenses. He was knowledgeable and professional. Thank you, Oneil!
Kelly S.
Posted
I definitely recommend Lens Direct! I had a question about my order and emailed support Sunday evening and Monday morning Bibi Khan replied answering all of my questions. He was very friendly, helpful and professional. He helped me out a lot. Thank you Bibi!
Michael and Lauryn H.
Posted
Lens Direct has incredible customer services and has a very quick response time! Olivia was super helpful and communicative and had been incredibly helpful with all of my questions!! 10/10 would recommend this company!!
Adrienne
Posted
Karielle was great. Needed to change delivery address and she made it happen seamlessly. Received the glasses a day earlier than expected and they are perfect!
