Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rachel
Posted
Kissel was very thorough and solved my issues quickly.
Response from LensDirect.com· Oct 23, 2026
Hello Rachel! We're happy to hear that Kissel was thorough and resolved your issues quickly. Providing efficient, attentive, and reliable customer service is what we strive for, and we'll be sure to share your appreciation with Kissel. Thank you for choosing LensDirect! We look forward to assisting you again soon.
Stephanie
Posted
Kenya was great - handled my inquiry very professionally.
Response from LensDirect.com· Oct 23, 2026
Hello Stephanie! We're delighted to hear that Kenya handled your inquiry professionally and provided a great experience. We'll be sure to share your kind words with Kenya! Providing excellent customer service is always our priority, and we truly appreciate you choosing LensDirect. We look forward to assisting you again soon!
Mandy T.
Posted
Kwasi was very helpful and extremely helpful
Response from LensDirect.com· Oct 23, 2026
Hello Mandy! We're delighted to hear that Kwasi provided such helpful service. We'll be sure to share your appreciation with him! Thank you for choosing LensDirect. We truly appreciate your support and look forward to assisting you again soon!
Meg
Posted
Jaron was easy to talk with and took care of my questions right away. Thank you!
Response from LensDirect.com· Oct 23, 2026
Hello Meg! We're happy to hear that Jaron was easy to talk with and addressed your questions promptly. Providing friendly, efficient, and helpful customer service is always our goal. We'll be sure to share your appreciation with Jaron! Thank you for choosing LensDirect, and we look forward to assisting you again soon.
Lindsey E.
Posted
never got my order
Response from LensDirect.com· Oct 21, 2026
Hello Lindsey! We sincerely apologize that you never received your order. We understand how frustrating and disappointing this must have been, and we’re truly sorry for the inconvenience.
Sylvia E B.
Posted
Jaron was very understanding about my struggle to send LensDirect my correct eye prescription. After many tries, I finally was able to fix the issue. Thank you for the assist.
Response from LensDirect.com· Oct 23, 2026
Hello Sylvia! We're glad to hear that Jaron was patient, understanding, and able to help you work through the prescription submission process. We know that getting everything submitted correctly can sometimes be challenging, and we're happy he could assist you along the way. We'll be sure to pass your kind words along to Jaron! Thank you for choosing LensDirect, and we look forward to helping you again.
Michele G.
Posted
sherine was very pleasant, respectful and helped very fast!
Response from LensDirect.com· Oct 23, 2026
Hello Michele! We're so glad to hear that Sherine was pleasant, respectful, and quick to assist you. Providing friendly and efficient customer service is always our goal, and we'll be sure to share your kind words with Sherine. Thank you for choosing LensDirect, and we look forward to helping you again soon!
Carl R.
Posted
Chela made this experience a seamless & very professional transaction....thankyou so much for your help.
Response from LensDirect.com· Oct 23, 2026
Hello Carl! We're thrilled to hear that Chela made your experience seamless and professional. Providing excellent service and making every transaction as smooth as possible is what we strive for. We'll be sure to share your lovely feedback with Chela! Thank you for choosing LensDirect, and we look forward to assisting you again soon.
