Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Bridget C.
Posted
Kayla was spectacular.
Response from LensDirect.com· Jun 21, 2023
Hello Bridget, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Jane
Posted
The prices, process and service for ordering my contacts felt really seamless. A year after ordering my contacts, I needed the receipt for FSA reimbursement, and Kissel was able to get this to me within hours of the request, and with such a kind demeanor. Thank you!
Response from LensDirect.com· Jun 21, 2023
Thanks, Jane, It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Best, LensDirect Customer Happiness
Michel
Posted
I, unfortunately, ordered a new polarized sunglass lens for my old prescription frames, during a time period where LensDirect was doing a major systems upgrade. My timeline changed from nearly done to just received the frames. When I tried reaching out via chat or email, they went dark for two days. But then I received some very good customer service and my new glasses came about 1-2 weeks later than promised. The new lens are very good and the workmanship was also very good. I also saw the CEO of LenDirect sent out an apology email for the disruption, which shows good form. I gave three stars as I don't think they planned their systems upgrade too well.
Response from LensDirect.com· Jun 21, 2023
Hi Michel! Thanks for sharing your positive review of our LensDirect. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. Regards, LensDirect Customer Happiness
David
Posted
Great customer service. Kayla was very knowledgeable, and was able to get my order moving.
Response from LensDirect.com· Jun 21, 2023
Hello David, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
Lourdes S.
Posted
Customer service was FANTASTIC! Due to user error (me), the wrong prescription got filled. LensDirect and Warren reached out to me promptly and were able to fix the problem and replace the lenses. I 💯 recommend!!!
Response from LensDirect.com· Jun 21, 2023
Dear Lourdes, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best, LensDirect Customer Happiness
Daphne
Posted
I ordered a one-year supply of contact lens (four boxes) from LensDirect but had one box missing in my shipment. I reached out to the customer service through chat and Starr was the person who listened to me and took care of my request right away. Soon after our conversion, I got the missing box's order confirmation, all thanks to Starr!!
Response from LensDirect.com· Jun 21, 2023
Hello Daphne! Just wanted to let you know how much your review means to us here at LensDirect. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day! Kind Regards, LensDirect Customer Happiness
Robert P.
Posted
Customer service (Warren L.) was very helpful at helping me correct an error made on an order as well as answering my questions and solving my issue. Excellent and prompt.
Response from LensDirect.com· Jun 21, 2023
Hello Robert, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
xteaguy
Posted
Warren is great, he contacted me quickly after I reached out. He researched my issue and quickly got me an answer.
Response from LensDirect.com· Jun 21, 2023
Hello Xteaguy, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Sincerely, LensDirect Customer Happiness
