Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Shalin P.
Posted
Kayla was awesome and responded quickly
Response from LensDirect.com· Jun 26, 2023
Hello Shalin, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Bevin S.
Posted
Quick response from Bibi to verify the perscription I had on file, and correct my order, as I had accidentally put in the wrong number. Quick and easy fix!
Response from LensDirect.com· Jun 26, 2023
Hi Bevin, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Angie G.
Posted
Had a problem with my script, she was able to look into it, fix problem and my order went through.
Response from LensDirect.com· Jun 26, 2023
Hello Angie, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Michael
Posted
Thank You, 5 STAR
Response from LensDirect.com· Jun 26, 2023
Hello Michael, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Sincerely, LensDirect Customer Happiness
Nadine B.
Posted
was able to get help immediately to rectify my issue
Response from LensDirect.com· Jun 26, 2023
Hello Nadine, We are incredibly grateful that you took the time out to leave us a 5-Star review. Regards, LensDirect Customer Happiness
GW Y.
Posted
Keisha was so great to work with and resolved my problem.
Response from LensDirect.com· Jun 26, 2023
Hello GW, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Regards, LensDirect Customer Happiness
Coreena O.
Posted
Great customer service. Friendly and attentive.
Response from LensDirect.com· Jun 26, 2023
Hello Coreena, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Regards, LensDirect Customer Happiness
Jessica-Las V.
Posted
Customer service for Lens Direct is awesome they are so friendly and helpful. They were able to resolve my issue with no problem 😉 Thank you
Response from LensDirect.com· Jun 26, 2023
Hello Jessica, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!" Best, LensDirect Customer Happiness
