Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Betsy
Posted
I contacted the website directly today with a question by chat, and Nigella was super helpful! Thank you.
Response from LensDirect.com· Jun 14, 2023
Hi Betsy! Thank you very much for your wonderful review! We appreciated the opportunity to assist you and hope to do so again soon. Regards, LensDirect Customer Happiness
TopHawk
Posted
The process was a bit frustrating as my contacts were back-ordered by the vendor and so I still have not gotten them after I ordered them over 2 weeks ago. However, I chatted with Charlena and she was great and was able to expedite the shipping for me and hopefully helped me get them sooner. The 5 star rating is for her help as I greatly appreciate it. I have used LensDirect for years now, and this is the only time this has ever happened, so I am leaving a good review for them since this is a first.
Response from LensDirect.com· Jun 14, 2023
Hello TopHawk, Thanks so much for your feedback, it makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and look forward to doing business with you again. Sincerely, LensDirect Customer Happiness
Kesann L.
Posted
Charlena provided amazing customer service and quickly sorted out my verification of my prescription. Thank you for the amazing service.
Response from LensDirect.com· Jun 14, 2023
Dear Kesann, Thank you for your kind words, we’re glad to hear that you had a good experience with our service. We appreciate your business and hope to serve you again in the future. Regards, LensDirect Customer Happiness
Dianne
Posted
I received prompt information, a discount and upgrade to shipping. Will be able to provide 5-stars when I actually receive the lenses.
Response from LensDirect.com· Jun 13, 2023
Hello Dianne, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Krystal G.
Posted
Alex followed up with me about my order quickly and even expedited the shipping for when my lenses are no longer on back order. I really appreciated such quick help.
Response from LensDirect.com· Jun 13, 2023
Hello Krystal, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Alex receives the recognition they deserve. Thank you again, Ms. Greene, have a great day! Regards, LensDirect Customer Happiness
Kate S.
Posted
Ordering lenses for my glasses has been a very easy process. I accidentally uploaded the wrong prescription. They reached out to me with multiple options how to upload the correct documentation. I called and spoke with Lisset. She was super helpful. I was able to email my prescription and she fixed my order while I was still on the phone.
Response from LensDirect.com· Jun 13, 2023
Dear Kate, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
YOUNG L.
Posted
I did not have a good experience. I ordered replacement of my lenses on an existing frame the first week of May 2023. I did not delay, did everything requested within a day or 2, and it took over 5 weeks to receive the final product. I suspected something was not right and reached out to customer service with a copy of my prescription and Shawn assured me that he corrected my error in the order (response in 2 business days). I just received these morning of June 12th and sure enough, they are reading glasses. Why would I pay $60 for replacement of reading glass lenses? Totally wasted my money. Yes it started with my error but they could not fix it. I should have just gotten new glasses in person and paid a little extra. So lame.
Response from LensDirect.com· Jun 13, 2023
Hello Young, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with the services rendered. We pride ourselves on our customer and delivery service and the high quality standards we maintain. We would like to make things right. A recut order has been processed and you can expect a call soon to discuss what occurred and how we might make it up to you. Should you require any further assistance please feel free to reach out at 1-800-536-7111. Yours sincerely, LensDirect Customer Happiness
Aminata
Posted
Great customer service. Very efficient and Lenora provided helpful information about the prescription verification process.
Response from LensDirect.com· Jun 12, 2023
Hello Aminata, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Lenora receives the recognition they deserve. Thank you again, Aminata, have a great day! Sincerely, LensDirect Customer Happiness
