Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
UA
Posted
Speedy and courteous resolution by Kissel - thank you!
Response from LensDirect.com· Jul 28, 2023
Hello UA, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Kymberly B.
Posted
The representative Kisell was able to clarify the status of my order and immediately make necessary adjustments as needed.
Response from LensDirect.com· Jul 28, 2023
Hello Kymberly, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best, LensDirect Customer Happiness
Paul M.
Posted
Such a hassle. Shipping glasses back and forth across the country. It's taken well over a month to process this order. With all the delays and hoops that they put you through, I'm not ever going to do this again.
Response from LensDirect.com· Jul 28, 2023
Hello Paul, I'm sorry to hear that you were not happy with your experience with LensDirect. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Yours sincerely, LensDirect Customer Happiness
Devin M.
Posted
Nigella gave me excellent service when calling in to help with a correction to my order and even offered a free shipping upgrade! She assisted me and got me off the phone within 5 mins!
Response from LensDirect.com· Jul 28, 2023
Dear Devin, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
T H.
Posted
Good prices and no hidden fees. One of my prescriptions was on backorder. Nyah walked me through the details and offered to cancel the order at no charge. I stuck with it and they arrived sooner than expected. I have purchased from LensDirect for several years and will continue to do so.
Response from LensDirect.com· Jul 28, 2023
Dear T, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect. Thank you for choosing us. We hope to serve you again soon. Sincerely, LensDirect Customer Happiness
Julie G.
Posted
Nigela was very helpful, professional and informative. Very satisfied with how she handled my return. Will definitely continue to use LensDirect.
Response from LensDirect.com· Jul 28, 2023
Hi Julie, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Marcia P.
Posted
Great prices and customer service. Had a issue with prescription and shipping address but corrected quickly. Very simple and easy process.
Response from LensDirect.com· Jul 28, 2023
Hi Marcia! Thanks for sharing your positive review of our LensDirect. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. Sincerely, LensDirect Customer Happiness
Kathryn P.
Posted
I could not get the website order to work correctly despite multiple requests to customer service, then when I finally placed an order using a workaround, they cancelled it after payment with no explanation. When I asked why, they said because my lenses need a prism adjustment. Their website says that they do prism adjustments. And to not tell me why the order was cancelled is poor communication.
Response from LensDirect.com· Jul 28, 2023
Dear Kathryn, We're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Your comments are invaluable to us and we will take them into consideration If you would like to discuss further about this matter feel free to contact us at 1-800-536-7111 Regards. LensDirect Customer Happiness
