Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Gerald
Posted
Nyah took care of my needs quickly, expertly, and courteously. Great employee. Thanks!
Response from LensDirect.com· Oct 11, 2023
Hello Gerald, Amazing feedback. Thank you so much for giving us 5 stars! Best, LensDirect Customer Happiness
dale G.
Posted
Very nice and polite
Response from LensDirect.com· Oct 11, 2023
Hello Dale, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness
isaias C.
Posted
Nyah was a great customer service representative and made the process very quick! She was very helpful in ensuring my contacts arrive safely :)
Brittle B.
Posted
I had a Quick response via txt message to check the status of my frames. She assured me the frames were delivered but they hadn’t been scanned in yet which made me feel at ease. She even gave me the next steps that will come once they are scanned in. Appreciated the extra! Thanks Lens direct!
Aubrey
Posted
Nyah was able to resolve the issue with my order in just a few minutes.
Diana H.
Posted
She helped me quickly, saved me money, and I could tell she was genuinely smiling during our conversation. What a breath of fresh air for customer service!
Renee L.
Posted
Placed three lens replacement orders for different frames within slightly over one year's time. Several months later, the left lens became cloudy on one of the lens replacement eyeglasses. When I researched it, it was apparent that the problem was crazing. When I went to research the orders placed, there was no way to tell which order was which. Funniest thing, Lens Direct asks you the brand name of the frame when placing the order. I fully expected to see which frame went with which order when I looked up my orders. Without knowing which order is which there was no way to properly report the problem. I also don't appreciate having to turn my VPN off every time I visit the Lens Direct website; creepy.
SchHDogs
Posted
Bibi was super helpful with my account issues!
