Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
John
Posted
If you need replacement lenses, this is THE place to go
Response from LensDirect.com· Oct 11, 2023
Hello John, Thanks for your 5-star review! We sincerely appreciate your feedback. All the best, LensDirect Customer Happiness
susan K.
Posted
Oneil provided great service. He politely greeting me by asking how my day was going. Answered all my questions and help me do the PD measurement.
Response from LensDirect.com· Oct 11, 2023
Thank you so much Susan, we appreciate the perfect score. Your pleasure is our first priority, and we’re thrilled to have provided a wonderful experience. We hope to serve you once more shortly. Best, LensDirect Customer Happiness
Kimberly S.
Posted
Great customer service from kissel and keisha!
Response from LensDirect.com· Oct 11, 2023
Hi Kimberly, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Consumer
Posted
Kissel took care of my upgraded lenses request. It was quick and easy.
Response from LensDirect.com· Oct 11, 2023
Hello Customer, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
aaron G.
Posted
Nyah did great helping me complete my order! Answered all my questions as well! Fantastic service!
Response from LensDirect.com· Oct 5, 2023
Hello Aaron, We’re so happy to have you as a customer. You’re welcome to come again anytime. Best, LensDirect Customer Happiness
Sue
Posted
Understood my issue resolved it Very respectfully Appreciate the help
Response from LensDirect.com· Oct 5, 2023
Hello Sue, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
Arnold T.
Posted
Nyah was extremely courteous, helpful and efficient in resolving my concerns.
Response from LensDirect.com· Oct 5, 2023
Hello Arnold, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
Alexis M.
Posted
I had an issue with my order and spoke to Nyah. She was extremely helpful and friendly. I appreciated how quickly she was able to fix my order. I highly recommend LensDirect because of the quality, affordability, and excellent customer service!
Response from LensDirect.com· Oct 5, 2023
We’re so grateful that you took the time out of your day to share your review with us, Alexis. We’ll make sure that your customer representative Nyah receives your kind feedback. It will make their day! Best, LensDirect Customer Happiness
