Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
randy M.
Posted
Chela was great customer service representative. Knew just what to do and say to make things correct in getting me a replacement lens. Nice job Chela
Response from LensDirect.com· Aug 14, 2026
Hello Randy! We’re so glad to hear that Chela provided excellent customer service and was able to get your replacement lens sorted out. We’ll be sure to pass along your kind words to her. We truly appreciate you taking the time to recognize her great work!
customer
Posted
Djana and Mario were great. Good communication and helpful
Response from LensDirect.com· Aug 14, 2026
Hello There! We’re delighted to hear that Djana and Mario provided great communication and helpful service. We’ll be sure to share your appreciation with them. Thank you for choosing us!
Brianna
Posted
terrible customer service
Response from LensDirect.com· Aug 18, 2026
Hello Brianna! We’re very sorry to hear that you felt let down by our customer service. We understand how frustrating and disappointing it is when you don’t feel heard or supported, and we sincerely apologize for the experience. Your feedback is important to us, and we’d appreciate the opportunity to address your concerns and work toward making things right.
Brianna G.
Posted
Easy to order
Response from LensDirect.com· Aug 14, 2026
Hello Brianna! We’re glad to hear that you found the ordering process easy and convenient. We appreciate you choosing us and taking the time to share your experience!
Bri
Posted
Chela made this very easy and so appreciative for her help.
Response from LensDirect.com· Aug 14, 2026
Hello Bri! We’re so glad to hear that Chela made the process easy and was able to provide the help you needed. We’ll be sure to share your appreciation with her. Thank you for choosing us!
Keys M.
Posted
This is a very sophisticated operation. The website is easy to navigate and gives you all the options a top notch optometrist would offer you, on a way more economical scale. If you're not sure about the many choices, just drop them an email and the knowledgeable and friendly staff will respond immediately. YASMANI is the one who makes any interaction with LensDirect a joy. The turn around time is very short and the quality and craftsmanship is outstanding.
Response from LensDirect.com· Aug 14, 2026
Hello Keys! We’re thrilled to hear that you found our website easy to navigate, our service economical, and our quality and turnaround time up to your expectations. We’re especially happy to hear that Yasmani made your experience with LensDirect such a joy. We’ll be sure to share your kind words with her. We truly appreciate your trust and support!
Roberto B.
Posted
Muy buena atención Buen de sempeño Buen servicio Amable
Response from LensDirect.com· Aug 14, 2026
Hello Roberto! We’re glad to hear you received excellent service and friendly, efficient assistance. We truly appreciate you taking the time to share your experience and for choosing us!
JRofTexas
Posted
Chela made the buying process a terrific experience. I have several questions and changes to the order and she responded quickly and always with a great attitude and high level of support. Having managed contact center teams for over 25 years, I would have been proud to have Chela on any of my teams.
Response from LensDirect.com· Aug 14, 2026
Hello JRof! We’re thrilled to hear that Chela made your buying experience such a positive one. Her quick responses, helpfulness, and great attitude are exactly the kind of service we strive to provide. Your recognition means even more knowing your extensive experience managing contact center teams. We’ll be sure to share your wonderful comments with Chela!
