Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Diana
Posted
Kayla.is so thoughtful, patient,and kind
Response from LensDirect.com· Nov 22, 2023
Hello Diana, We are incredibly grateful that you took the time out to leave us a 5-Star review. Best, LensDirect Customer Happiness
Ray R.
Posted
Off to a Great start. Hope all works out
Response from LensDirect.com· Nov 22, 2023
Hello Ray, Thank you so much for taking the time to leave us a 5-star review. Regards. LensDirect Customer Happiness
Kelly B.
Posted
Bibi was great!
Response from LensDirect.com· Nov 22, 2023
Hello Kelly, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
Stephen L.
Posted
She helped me every step of the way
Response from LensDirect.com· Nov 22, 2023
Hello Stephen, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Antha P.
Posted
Sharissa was very helpful!
Response from LensDirect.com· Nov 22, 2023
Hello Antha, Thank you so much for taking the time to leave us a 5-star review. Best, LensDirect Customer Happiness
Jeanne K.
Posted
Nyah was very friendly and handled my issue quickly.
Response from LensDirect.com· Nov 22, 2023
Hello Jeanne, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best, LensDirect Customer Happiness
Ron G.
Posted
Kayla was extremely helpful in getting my order to ship. I overlooked the attachment on my email.
Response from LensDirect.com· Nov 22, 2023
Hello Ron, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Megan
Posted
Nyah was very helpful! I've spoken with others and they have never been able to help me like she did. She understood what the problem was and knew how to fix it. She was patient and very kind. I feel so much better after talking with Nyah!
Response from LensDirect.com· Nov 22, 2023
Thank you for the five stars Megan, Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Regards, LensDirect Customer Happiness
