Jennifer
Posted
Sherine assisted with uploading my PD…
Sherine assisted with uploading my PD measurement very soon after I requested help.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jennifer
Posted
Sherine assisted with uploading my PD measurement very soon after I requested help.
John “.
Posted
I had a question prior to ordering. The customer service rep (Haven) assisted me and was able to answer my questions prior to ordering, and also confirmed that LensDirect would be able to properly replace the lenses in my glasses
Randall L.
Posted
Sherine was able to finish what they needed for my new lenses order and made the process easy!
customer
Posted
Chela walked me through the entire process. She was excellent.
CJon
Posted
Kissel was so very helpful and friendly. she is a great customer service rep and I wish more were like her!
Brandi J.
Posted
Kwasi was super helpful and prompt! Thanks for great customer service
Response from LensDirect.com· Aug 18, 2026
Hello Brandi! We’re thrilled to hear that Kwasi was able to provide such helpful and prompt service. We truly appreciate your feedback and look forward to serving you again!
Rick E.
Posted
Kissel did a ver y quick and good job of updating my prescription. Nice to see.
Response from LensDirect.com· Aug 18, 2026
Hello Rick! We’re so glad to hear that Kissel was able to update your prescription quickly and efficiently. We truly appreciate you taking the time to share your experience!
ReAnne T.
Posted
Quick, friendly and helpful
Response from LensDirect.com· Aug 18, 2026
Hello ReAnne! We’re delighted to hear you found our service quick, friendly, and helpful. We really appreciate you taking the time to share your experience!