Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Cindy L.
Posted
What an easy process! Mario responded within moments of placing my order. Can’t wait to receive my updated frames.
Response from LensDirect.com· Jun 27, 2025
Hello Cindy! We're so glad to hear the process was easy and that Mario was quick to respond — we’ll definitely share your kind words with him. At LensDirect.com, we’re all about making things simple and stress-free. We can’t wait for you to receive your updated frames — we think you’ll love them!
Lyudmila Y.
Posted
Thank you, Nyah for your help.🤝
Response from LensDirect.com· Jun 27, 2025
Hello Lyudmila! We're thrilled to hear that Nyah was able to help — she’s a valued member of our team. At LensDirect.com, we’re always here to make your experience as smooth and helpful as possible. We truly appreciate your support!
Norton W.
Posted
Sade was great!
Response from LensDirect.com· Jun 27, 2025
Hello Norton! We're so happy to hear that Sade was great — we'll be sure to pass along your kind words. At LensDirect.com, we're proud to have team members like Sade who make the customer experience smooth and enjoyable. Thanks again for choosing us!
Christa G.
Posted
A huge Thank you to Jade at LensDirect! My daughter could not get in to see her optometrist until later in the summer and she needed a refill of her prescription before a big trip. Thanks to Jade we were able to get a one time refill and are so grateful she will have her contacts! Amazing customer service and very fast customer support and reply.
Response from LensDirect.com· Jun 27, 2025
Hello Christa! Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Jade was able to help your daughter get the contacts she needed in time for her trip. At LensDirect.com, we pride ourselves on providing fast, reliable, and compassionate customer service, and we're so glad Jade could step in when it mattered most. We'll be sure to pass along your thanks to her. We appreciate your support and look forward to assisting you again in the future!
Valeria P.
Posted
Mario was very helpful with my inquiries—he anticipated my questions, and his response was thorough and detailed.
Response from LensDirect.com· Jun 20, 2025
Hello Valeria! Thank you for your kind feedback! We’re glad to hear that Mario was proactive and provided thorough, detailed answers to your inquiries. At lensdirect.com, we strive to anticipate your needs and offer exceptional support. We appreciate your trust and look forward to assisting you again!
Willette
Posted
I received my glasses. They r perfect. Your lens on my plastic frame is great. These frames have sunglasses that attach so they were and are again my favorite. Thanks for everything you did and keeping me in the loop all the way to completion which included double checking with me before proceeding on questionable plastic frames. My vision is perfect in these tri focals. Thanks Bibi for all your help.
Response from LensDirect.com· Jun 20, 2025
Hello Willette! Thank you so much for the wonderful feedback! We’re thrilled to hear that your glasses turned out perfectly and that your favorite frames are back in action with new lenses. It’s great to know that the vision in your trifocals is spot-on and that Bibi was able to guide you through the process with care and clear communication. At lensdirect.com, we’re committed to quality and customer satisfaction every step of the way. We truly appreciate your trust and kind words!
Kerry H.
Posted
Bibi was very helpful and made sure all my concerns were met.
Response from LensDirect.com· Jun 20, 2025
Hello Kerry! Thank you for your kind words! We’re so glad to hear that Bibi was very helpful and took the time to address all your concerns. At lensdirect.com, we’re dedicated to providing thoughtful and thorough support every step of the way. We appreciate your feedback!
David J.
Posted
Sade gave me five star customer service! This is the first time I ever had to reach out about a concern and the Response was quick and professional.
Response from LensDirect.com· Jun 20, 2025
Hello David! Thank you for the amazing feedback! We’re so glad Sade provided five-star customer service and made your first experience reaching out a positive one. At lensdirect.com, we’re committed to quick, professional support whenever you need it. We appreciate your trust and look forward to serving you again!
