Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
EDC.
Posted
They fit perfectly.
Response from LensDirect.com· Nov 5, 2025
Hello Edward! Awesome to hear they fit perfectly! At lensdirect.com, we’re always happy when everything works out just right. Thanks for sharing your experience!
Pamela
Posted
Gave 3 stars because the pack description was misleading. I expected a full box of lenses but only got 6 pair. 90+$ for 6 pair of contacts doesn't seem like a great deal.
Response from LensDirect.com· Oct 31, 2025
Hello Pamela! A sincere apology for the disappointment this caused. It’s completely understandable to feel frustrated when a full box of lenses was expected but only six pairs were received, especially given the cost. Your trust and satisfaction are extremely important, and it’s regrettable that this purchase didn’t meet expectations. Thank you for sharing this experience
Elyse B.
Posted
Lens Direct did a great job refreshing my favorite frames. The lenses are a perfect fit and match my prescription. I’m very pleased.
Response from LensDirect.com· Nov 5, 2025
Hello Elyse! We’re so glad to hear you’re happy with how your frames turned out! It’s great to know the lenses fit perfectly and match your prescription. At lensdirect.com, we love giving new life to favorite frames, and we’re thrilled you’re pleased with the result. Thank you for your feedback!
Jay H.
Posted
Lens look g Great Thank you so much
Response from LensDirect.com· Nov 5, 2025
Hello Jay! We’re so happy to hear that you’re pleased with your lenses! Thank you for your kind words it’s our pleasure to help. If you need anything else, feel free to reach out!
J K.
Posted
Good service
Response from LensDirect.com· Nov 5, 2025
Hello J! Thank you for your feedback! We’re glad to hear you had a good experience with us. If you need any further assistance, we’re always here to help!
Marie
Posted
Your continuous outstanding service is amazing from big savings to fast shipping! I wouldn't think of ordering my contact lenses from anywhere else.
Response from LensDirect.com· Nov 5, 2025
Hello Marie! Thank you so much for your continued trust and kind words! We’re thrilled to hear that you’ve been consistently happy with both our savings and fast shipping. At lensdirect.com, we always aim to deliver top-notch service, and it’s great to know we’re your go-to for contact lenses. We appreciate your loyalty and look forward to serving you again in the future!
Donna
Posted
Always prompt shipping, my last shipment was lost and new shipment was sent out within 24 hours. Dion in customer service was fantastic! I recommend Lens Direct for all contact lens needs
Response from LensDirect.com· Nov 5, 2025
Hello Donna! We’re so glad to hear Dion was able to resolve the issue quickly and that you received prompt shipping with your replacement order! At lensdirect.com, we’re committed to providing excellent customer service, and it’s great to know Dion made your experience a positive one. Thank you for recommending us, and we look forward to helping with all your contact lens needs in the future!
Nick
Posted
Great value for the money and very good customer service.
Response from LensDirect.com· Nov 5, 2025
Hello Nick! We’re so glad to hear you’re happy with both the value and customer service. At lensdirect.com, we strive to offer great prices and support every step of the way. We appreciate your kind words and look forward to serving you again!
