Colleen M.
Posted
Haven was a great help.
Haven was a great help.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Colleen M.
Posted
Haven was a great help.
Charles F.
Posted
After 2 tries the replacement lenses are still blurry. They clearly got the prescription wrong. The nose bridges were badly bent when I received them. Overall an expensive and failed experiment.
Response from LensDirect.com· Jan 14, 2026
Hello Charles! We’re truly sorry to hear about your experience and understand how frustrating this must be, especially after multiple attempts to resolve it. This is certainly not the level of quality or accuracy we aim to provide. Our policy strongly recommends reaching out to us immediately if there are any issues with prescription accuracy or frame condition, as this allows us to quickly review the order and rectify the situation as efficiently as possible.
LP
Posted
Nyah was quick and very helpful.
Ed R.
Posted
Quick cooperative response from Haven!
Jay S.
Posted
Dion did an excellent job.
Jamil R.
Posted
Adelita was very efficient and professional. She took care of my issue in less than 3 minutes. Great Job!!
Beth C.
Posted
Shout out to NYAH! Thanks for answering my questions and getting me a quote. Still shopping around but A++ on customer service. Thanks
Cilla M.
Posted
Sharissa solved my problem!