Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
dan.devalk
Posted
Demario made the correction of my mistake very painless. I appreciated his patience as we sorted through the process.
Response from LensDirect.com· Oct 14, 2026
Hello Dan! We're delighted to hear that Demario made correcting your mistake a smooth and stress-free process. We'll be sure to share your appreciation with him. Thank you for choosing LensDirect, and we look forward to assisting you again!
Mark
Posted
The customer rep, Sennen, was very helpful, and went above and beyond to figure out where my order was and get my account activated. It's nice to experience real customer service, and Lens Direct delivered.
Response from LensDirect.com· Oct 15, 2026
Hello Mark! We're delighted to hear that Sennen went above and beyond to assist you with locating your order and activating your account. We pride ourselves on providing genuine, helpful customer service, and it's great to know that Sennen made such a positive impression. We'll be sure to share your kind words with them. Thank you for choosing Lens Direct!
Kayla L.
Posted
Darcel was friendly and very helpful in making sure my order was correct and could be quickly shipped.
Response from LensDirect.com· Oct 15, 2026
Hello Kayla! We're delighted to hear that Darcel provided friendly and helpful service and ensured your order was correct and ready for prompt shipping. We'll be sure to pass along your kind words. Thank you for choosing Lens Direct!
Victoria P.
Posted
Kissel was professional, courteous and attentive throughout the call. She listened to my concern, communicated clearly, and provided appropriate assistance. Overall, the interaction was positive and she demonstrated great customer service skills.
Response from LensDirect.com· Oct 15, 2026
Hello Victoria! We're pleased to hear that Kissel provided professional, courteous, and attentive service throughout your call. We strive to ensure every customer feels heard and supported, and it's great to know Kissel made your experience a positive one. We'll be sure to share your kind words with her. Thank you for choosing Lens Direct!
Mallory J.
Posted
Chela was great! Fast response and easy quick steps to fix my issues. Top tier customer service.
Response from LensDirect.com· Oct 15, 2026
Hello Mallory! We're delighted to hear that Chela provided quick, efficient support and made resolving your issue so easy. Delivering top-tier customer service is what we strive for, and we're glad Chela made such a great impression. We'll be sure to share your kind words with her. Thank you for choosing Lens Direct!
Anjana
Posted
They have better price and quick service.
Response from LensDirect.com· Oct 15, 2026
Hello Anjana! We're glad to hear you're happy with our competitive prices and quick service. At Lens Direct, we strive to provide great value and an efficient experience for every customer. We appreciate your support and look forward to serving you again!
ABIGAIL T.
Posted
Competitive pricing and prompt, responsive customer service.
Response from LensDirect.com· Oct 15, 2026
Hello Abigail! We're delighted to hear that you're happy with our competitive pricing and responsive customer service. We always aim to provide excellent value and timely support to our customers. We truly appreciate your support and look forward to serving you again!
Jennifer
Posted
Never used Lens Direct before and was trying to search for a more affordable solution for my contacts as they are costly. I worked with Jaron and what a pleasant experience. He made everything so easy and simple as well as quick! His response and ease of communication was beyond my past experiences. Furthermore the cost was so much less than I expected. Thank you again Jaron. You will be on my contacts for future orders
Response from LensDirect.com· Oct 15, 2026
Hello Jennifer! We're thrilled to hear that Jaron made your first experience with Lens Direct so easy, smooth, and enjoyable. Providing affordable options and clear, responsive customer service is something we truly value, and we're glad you found both. We'll be sure to pass along your kind words to Jaron. Thank you for choosing Lens Direct, and we look forward to helping you with your future orders!
