Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Michael A.
Posted
I received and email telling me my order was canceled because there was an error on my order. When I called the 800 phone number for assistance, I was connected with Haven. Haven was able to edit/update the bad order, and was able to fix my error. Haven was very helpful. Great service. Always a good experience when dealing with LenseDirect.
Gary I.
Posted
Great customer service
Lisa
Posted
HAVEN WAS AMAZING AND TOOK CARE OF MY ISSUE !!
Nickyan O.
Posted
Kwasi was great answering my questions
Jacqueline F.
Posted
Affordable prices, discounts available. Free shipping.
Lorraine P.
Posted
Today I called to order new lens’s for my existing eyeglasses . The technician support helping me DJanna was sososo helpful, polite, patient answered all my questions. I am an elderly woman and I appreciate your company support team and your unbeatable prices. If I could I would add one more star! Lorraine February 2026
Eric H.
Posted
I have been waiting for my order for two months! Not sure what else to say. It basically seems like they have stolen my frames and have no intention of fulfilling the lens replacement order. Do not place an order or send your frames to this company.
Response from LensDirect.com· Feb 17, 2026
Hello Eric! We are so sorry that you’ve been left waiting this long and feeling this way. After two months without resolution, we completely understand how upsetting and concerning this must feel especially when you trusted us with your personal frames. It’s never our intention to cause this kind of stress or make anyone feel ignored. We sincerely apologize for the delay, the lack of clarity, and for not providing the reassurance you deserve. Your experience does not reflect the standard we strive for, and we take this very seriously.
Ramon E.
Posted
Received my glasses and the prescription was completely wrong. Immediately reached out to support and spoke with Adelita, who was able to quickly get me a return ship label to get the correct prescription for my glasses. Wish I could give 5 stars, but definitely getting 4 for the great service as well as how easy the process has been so far.
Response from LensDirect.com· Feb 25, 2026
Hello Ramon! We’re very sorry your glasses arrived with the wrong prescription we understand how frustrating that must have been. We’re glad Adelita was able to quickly provide a return shipping label and help get everything corrected. At lensdirect.com, we’re committed to making things right as smoothly as possible. Thank you for your patience and for the 4-star review we appreciate the chance to fix this for you!
