Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Melissa V.
Posted
Mario did a great job at updating my PD for me. He was also able to answer me questions regarding my account.
Response from LensDirect.com· Apr 8, 2026
Hello Melissa! We’re glad to hear that Mario did a great job updating your PD and answering your account questions. We’ll be sure to share your kind words with him he’ll really appreciate it!
Wes C.
Posted
Djanna was very kind and helped me after I had forgotten to put in the promotion code. I bought my contacts and emailed her and explained that I forgot she was so kind that she helped me which saved me $55.00. I’m very appreciative and will definitely use Lens Direct again!!!
Response from LensDirect.com· Apr 8, 2026
Hello Wes! We’re thrilled to hear that Djanna was so kind and helpful in applying your promotion code, saving you $55. She’ll be delighted to know her efforts made a difference. We truly appreciate your support and look forward to serving you again at LensDirect!
Jeff
Posted
Mario at LensDirect was awesome. He fixed my problem with no hassles.
Response from LensDirect.com· Apr 8, 2026
Hello Jeff! We’re glad to hear that Mario was awesome and resolved your problem quickly and smoothly. We’ll be sure to pass along your kind words.
Angela H.
Posted
Short sweet and to the point, no extra run around or press this say that systems
Response from LensDirect.com· Apr 8, 2026
Hello Angela! We’re glad to hear that your experience was short, sweet, and straightforward without any unnecessary steps. We appreciate you sharing your thoughts!
Joseph A M.
Posted
Mario was very helpful and very informative.
Response from LensDirect.com· Apr 8, 2026
Hello Joseph! We’re glad to hear that Mario was both helpful and informative. We’ll be sure to share your kind words with him he’ll really appreciate it!
Tory D.
Posted
My CSR was very polite, professional, and helpful. He fixed my problem in minutes and explained, in detail, what I should expect going forward with my shipment. Fantastic experience.
Response from LensDirect.com· Apr 8, 2026
Hello Tory! We’re thrilled to hear that your CSR was polite, professional, and helpful, resolving your issue quickly while providing clear guidance about your shipment. We’re glad your experience was fantastic!
Micah C.
Posted
Great customer service!!
Response from LensDirect.com· Apr 8, 2026
Hello Micah! We’re glad to hear you received great customer service. We appreciate you sharing your experience!
Dean H.
Posted
Adelita helped me get the info about my order I needed quickly. Quality help from a human like her makes me want to come back.
Response from LensDirect.com· Apr 8, 2026
Hello Dean! We’re glad to hear that Adelita provided quick and helpful support. It’s wonderful to know that her assistance made a positive impression and encourages you to return. We’ll be sure to share your kind words with her!
