Romiesha B.
Posted
I am beyond frustrated with my…
I am beyond frustrated with my experience with Lemoda Hair. Over multiple purchases, I’ve found that the hair quality is consistently disappointing—it is extremely thin, sheds heavily, and loses its structural integrity and fullness within just a few weeks of wear, no matter how well it is cared for. To make matters worse, my most recent order arrived with the completely incorrect item sent. When I reached out to customer service to resolve the issue, I was offered a minimal $20 partial refund, which does not make up for receiving the wrong product entirely. When I requested a link to leave an honest review about this experience on Trustpilot, customer service representatives actively discouraged me from doing so, stating that public reviews negatively impact their internal performance metrics. Between receiving the wrong item, poor customer support, and the low overall quality of the hair, I will not be purchasing from Lemoda Hair again. I expected a much higher standard of quality and accountability for the price.


