Poor
113 reviews
Le Labo FragrancesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Le Labo Fragrances was born in Grasse and raised in New York, the city where they opened their first boutique in 2006. The boutique was named Le Labo ("The Lab" in French), going back to the roots of perfumery and allowing clients to witness their fragrance being freshly hand-blended. Today, that same simple intention remains... clients are invited to forge an intimate connection with fragrance itself, to experience the craft of slow perfumery, and to simply slow down and awaken their senses.
Le Labo Fragrances (lelabofragrances.com) has 113 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
113 approved reviews, newest moderated first
Dr. C. O.
Posted
A perfume of quality should last. Much as I love the scent: it becomes undetectable after half an hour. My previous favourite high end perfume at a comparable price lingers for weeks. Shame on the manufacturers!
Consumer
Posted
would like to highlight the service and professionalism of Marta, employee of Le Labo (COURTE INGLÉS DE CASTELLANA / Madrid / Spain)). With her knowledge and empathy she made my wife and I opt for her products. Thank you so much Marta!!! We will buy again at Le Labo. Fran Roylo.
Penelope
Posted
I am trying to use a 250 euro gift card and it seems impossible ! You cannot use in store and the stores in stores do not accept the vouchers and deliver from online orders . I have changed the order to go to a London address rather than Portugal to pick up from friends next time I am in London . But then I get almost to the end and attempt to offset the voucher value only to be told that the code is not valid ! Its frustrating in the extreme and impossible to get any support !
Jekaterina
Posted
Update. Order received. Customer support never responded. Not shipping out the order 2 weeks already, no response from customer support at all. Think twice before ordering anything
Miguel Delgado A.
Posted
It’s been nearly 3 weeks since a bought one of their bottle in Heathrow Airport, after contacting their customer service team 3 times, I had no answer, no options for my problem. Definitely they try to build a high quality brand but this is far from reality. Shame
Spokk
Posted
They produced a tracking number and never sent the package it's been a week. They refuse to answer any of the emails i sent them. I'm now forced to contact my bank to start a credit card dispute.
Miguel Gutierrez F.
Posted
Be careful if you order samples; more often than not, the spray bottles do not work and the perfume gets stuck in the bottle. Waste of money!
akeem T.
Posted
Lelabofragrances is the worst thing ever. I placed an order on November 21st, but Lelabo has refused to ship my order. I have texted them on every app and email, yet they still refuse to send my stuff.
