Excellent
591 reviews
LegacyhandcraftHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Legacy Handcraft (formerly Urban Legacy) creates handcrafted home furnishings that connect modern design with time-honored tradition. From floating shelves and mantels to Murphy beds, each piece is built from solid wood, designed to last a lifetime, and made to bring both elegance and purpose to your space.Designed to inspire. Built to matter. Made to last.
Legacyhandcraft (legacyhandcraft.com) has 591 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
591 approved reviews, newest moderated first
Gary A.
Posted
The shelves are not the same size. One of the brackets for hanging is off center. Don’t know if that will be a problem when hanging. After discussing the issue with them, they are sending us new ones. Thank you
Response from Legacyhandcraft· Jun 13, 2024
With handmade products, this can sometimes happen, but we are always here to help with any concerns. Thanks for giving us the chance to make this right for you, Gary!
Rachel
Posted
I ordered custom open shelves for my kitchen, and they are exactly what I was looking for. Aiden was very responsive to my email about the custom route locations, and the shelves arrived quickly and well packaged. Would definitely order again!
Mari-Pat B.
Posted
I purchased a 50 floating shelves for my gallery displays. The installation was easy. People, mostly men, want to see how they are installed. The shelves highlight my artwork perfectly—showcasing them individually yet all together—and the weightlessness makes for an airy space.
Sharita M.
Posted
The shelves arrives super quickly. I only gave 3 stars because they advertised the color I purchased as “natural, no stain” and the minute I opened the box I knew it would be returned! It looked like it had a dark stain on it. I contacted the company and they said it’s just the aging of the wood.. if that’s the case, they should indicate that on the website. It cost me $35 to return them so make very certain before you buy!
Response from Legacyhandcraft· Mar 18, 2024
Hi Sharon, Though we have had many conversations via email, I did want to reply publicly to your review. The shelves simply are not stained. Our listing provides detailed information regarding the reason the shelves are darker on the outside, along with pictures showing the variations in color. The wood has been in working barns for decades. When they are cut to be made into shelves, you will see the inside of the wood that has not been exposed to the elements, thus the difference in color. We do also provide a clear and full Return Policy on our site that is available prior to purchase. While I certainly understand that this is your opinion, I want to be sure to point out that the information provided in your review is not factual. As always, we are here to help. Please reach out if you have any additional questions. Thanks, Kristi
Family A.
Posted
1) I purchased your shelves and enjoyed them. After I purchased the SAME shelves one month later, I was surprised you changed the final cut, and the shelves are different 2) One of the newly purchased shelves was defective, and the return procedure is not as simple as should be - I needed reauthorization and had to pay for a FedEx shipment
Response from Legacyhandcraft· Mar 13, 2024
Hi, I just reached out to you via email so that I can help resolve your concerns, but I thought I would also reply here in case you would see it sooner. I'm wondering if you could provide any more information regarding what you mean by the changing "final cut"? While each piece of wood is unique and it's likely that you may have gotten shelves made of wood from a different barn than the ones you previously had, we haven't made any changes to the way any of our shelves are made. I do understand that you didn't prefer the look of the distressing on your shelf. We do our best to provide many pictures so that customers can understand the variety of markings/distressing that the shelves may have, but we understand that the distressed look is not for everyone! We are always happy to accept a return if it's not the look you prefer. It looks like your return was authorized quickly and the return instructions were provided for you. Unfortunately, as a small company we are only able to offer free shipping to the customer, but we are not able to cover the return shipping when an item is not defective. We do have the return policy listed on our website in the Shipping and Returns section, for your convenience. https://urbanlegacy.us/shipping-and-returns/ If you need any assistance with returning your shelves, we are more than happy to help with that! Please reach out to us at [email protected]. Once we receive the returned shelves, we will process your full refund. Thank you, and I hope to hear back from you soon! Kristi Customer Service Manager
Angela N.
Posted
Excellent customer service. Amazing quality. Fast shipping.
Michael B.
Posted
Nice looking reclaimed wood and the template worked perfectly. Thinking of ordering more shelves.
Sharon
Posted
The products were shipped very guickly and the quality of the shelves we purchased were perfect. The barn shelves we picked were perfect for our new counter in our family room that has a shiplap wall above the cabinets. They are exactly as stated with some nail and screw holes, knots, etc. we like the natural look and feel they provide. Would highly recommend to anyone looking for heavy duty shelving.
Response from Legacyhandcraft· Mar 13, 2024
Thanks for your review, Sharon! Your family room sounds beautiful! Feel free to post a picture and tag us on social media! @urbanlegacyproducts
