LED EstheticsReviews of ledesthetics.com

My experience today went really well. Jacob customer service was friendly and effective. I was very pleased with the outcome.

To start off I want to say this product is a complete fail from what I have seen with red light treatments. I am a 46 year old female with fare skin and a past riddled with childhood cancer and heart failure at 46 years old. I purchased the mask off of Good Morning America and it was $390 which is a lot of money to put towards a product you do not get to test or see. The return policy is 14 days..😳. To expect customers to know what the product is in that time frame is absurd. I didn’t open my box right away and when I did I was planning how to fit it into my routine. My mom and I read all of the instructions (little pamphlets) before using the product. The neck/chest piece worked pretty quickly but we had to keep playing with the button as the instructions did not work. I was also not happy with the fit over my neck. I am a petite 5 foot gal and not all things are made for every size. When we went to use the mask we did exactly what the instructions said to do and it was impossible to figure out how to get it on. Once it did come on we were breathing heavy (because the mask is super uncomfortable when on) and exhausted by the effort it took not to mention how random it was when it actually turned on. The mask button had to be broken because it was sporadic when it actually came on. When I had the mask on where my eyes were in the correct position my mouth was no where near the mouth opening. The mask is incredibly bright and it should most definitely come with eye protection. When we finally got the mask going we tried to relax only to be startled by the obnoxious beep to complete the cycle. It gets hot in the mask when it’s on and you are making an effort to unwind, breath, relax..only to be jerked awake. The beep rings thru the mask and your skull. When I spoke to customer service about how unhappy I was with the product I was being told they would help me with usage rather than offer a refund. To future possible buyers, this is not the product to invest in. I tend to trust Good Morning America with their testing before promoting strategy but this one was an expensive bust! I highly recommend looking into the full body mats that are flexible and high performance rather than putting so much money into this as it only covers the face and neck, rather than whole body, not to mention the customer service was no where near what it should be for how much money they are charging. My health is extremely important to me but I do not have this kind of money to put towards something that doesn’t work.

Another wonderful customer service experience- Nicole was prompt and solved my issue immediately. Truly one of the best customer service I’ve ever received from a company. Thank you!

I messed up my order and my old address had not been changed. I emailed immediately and received a reply in almost a nanosecond second from Nicole, confirming she made certain I received the discount and my address change was completed. She sent copies of the documents. What a relief! I haven’t received it yet, but this is a great comfort into knowing the company I’m dealing with.,

I can’t say enough about my LED Esthetics mask. I’m almost 78 years old and my skin looks amazing thanks to my using this mask on a regular basis. I wished that I would have been able to have this mask during my younger years. The added bonus is the company’s wonderful customer service whenever I call with questions.

I purchased the mask and collar along with some products at a special price via a promo. Received my products, opened and tried the mask immediately and over the next couple of weeks. Nothing noticeable changes, but it and the reviews say it takes a while. When I received it I looked up the return policy and it said 30 Day Risk Free Trial. They have it in their policy, scrolling across their screen and even mention "extended returns." I didn't think that was really enough time to try everything, but was going to focus on the mask. I decided at day 24 or 25 that I needed to return everything. The only open item was the mask. I reached out and they informed me that because I bought as part of a special the return policy was only 14 days. I explained that I had read it was 30 days and also told them 14 days was definitely NOT enough time to evaluate the products, which even on sale are pricey! I explained again and told them nothing except the mask was even out of the box. I asked if they would make an exception, even just for the collar which was unopened. It was purchased separately, not part of a package. They said no, they couldn't. As a business owner, I know they absolutely COULD, they just wouldn't. Now I am stuck with these expensive products that I was excited to try, but now wondering if they will even work and/or if I will use them regularly enough to justify the cost. Very, very disappointed with the company and the customer service. They were responsive, but not at all helpful. 14 days is not enough time and I would never have made the purchase if I had realized that it was different than their standard policy.

I was so pleased with my Glo mask and the customer service that I bought one for my adult daughter at Christmas!! No need to bug them about a problem ; they respond quickly and cheerfully fix any problem. I use the mask 6 times a week and my 76 year old skin has a natural glow and a much more even texture. I am thrilled with the results!!!

Customer service was fantastic when I placed my order. Excited to receive and start.