Le CreusetReviews of lecreuset.com

I’m a newbie here and I just want to say I expected more from them I purchased a basting brush hasn’t been opened and it already has ware and tear. Do they check over there products before they send them out? or do they just send the shitty ones other people put back and the can’t sell 🥲 I had high hopes for this brand

New customer here! I just received my first Le Cruset purchase. I was so excited to receive the braiser that I invited family to dinner. Unfortunately, it arrived with a scratched lid. While I'm sure this doesn't impact the performance of the braiser I opted to return for one that is not damaged. At this cost it and with their reputation my expectations are perfection. Regrettably the way they treat their customers leaves much to be desired. I should have read these reviews before spending close to $600 on 2 items. They definitely don't make doing business with them easy. I have to print the UPS label, take this to a UPS store, wait for them to review the photos I emailed AND recieve the item back for inspection before they will send a replacement. And, all of this will be done with standard shipping and allowing the. 10-14 business days to inspection it. By the time I get the replacement the excitement will be gone. I will not be a return client. Unless they expedite this process and treat customers better. Side note: I asked for a supervisor and was told one will call me in 48 hours...

I purchased a Le Creuset Dutch oven for my wife in July, but unfortunately, the color did not match the photos online—it just didn’t look as good in person. When I reached out to customer service for assistance, I was met with disappointment. They were less than helpful and informed me that if I wanted to exchange it, I’d have to mail it back at my own expense, which would cost between $70 and $100. Looking for a better option, I was told I could return it to the nearest outlet store for a refund. I did that, and the store gave me a receipt for $0, assuring me the refund was pending. Fast forward 20 days, and the refund is still pending, with the store manager blaming a Microsoft issue. They told me to contact customer service, which turned out to be an even bigger headache. The representative kept interrupting me, and eventually said they’d have to get back to me because they were closing—at 3 PM MST! At this point, I have zero confidence in their ability to resolve this issue. The store manager even suggested I dispute the charge with my bank, which I’m now doing. While my wife loves Le Creuset products (we have several), I’d recommend buying through Crate and Barrel or finding them secondhand. Dealing with their customer service has been pretty awful.

Les tasses expresso commandées sur le site Le Creuset sont de mauvaises qualité. Plus epaisses, Plus grossieres, et sensiblement plus petites. Est ce une copie faite en thailande?.. J ai acheté de 2 tasses dans un magasin le Creuset et la qualité est supérieure. Pas le même Produit. Décevant

J'ai acheté la crêpière en fonte Le Creuset en février 2023. Quelle escroquerie! Payer 245 $ pour cela, c'est du vol! Tout colle dans cette poêle. Pas moyen de faire des crêpes et pourtant c'est une crêpière! J'en ai acheté une à 30 $ par la suite et elle va beaucoup mieux. Ne faites pas la même erreur que moi!

Recently I saw that Le Creuset had a sale. I saw this an an opportunity to order cookware to fill in my collection. The descriptions of the linked "sale" items were incomplete in terms of their size, and as I discovered when I received the items-so were the quality and finish of the color of the pans. White gloss vs. matte enamel. When I called to return the items I was told all sale items were final. I said that was not clearly stated- I was told it was. When I looked at the confirmation it was in tiny, tiny type at the bottom of a very long email, which purposed to sell me more cookware. I'm truly disappointed - as I thought the quality of their service should match the quality of their cookware. Well, I guess it's Staub for me now. Oui revoir Le Creuset.

Bought the very expensive salt and pepper mills - plastic - current wife keen on the bright colours. They are really poor quality, so far Le Creuset have replaced the salt followed by the pepper (which is the only reason for 2 stars and not 1) but I'd avoid these.

The only reason I’m giving two stars instead of one is to give the benefit of the doubt with the current (pandemic) situation and LC not prepared to adapt quickly. That said, their customer service and communications are sub-par at best. I have a background in consumer marketing and customer experience so I’m not just an angry customer being impatient. I ordered my Dutch oven on April 26. I realize that supply chains and other processes have been upended due to the pandemic. I still have not received my purchase. Yet my credit card was charged and I get promotional emails everyday. When I called on May 28, I was told the color I selected was out of stock. But I was never notified as such. So if I didn’t call I wouldn’t have known. I chose another color but never received a confirmation email or anything. But it did receive a follow-up survey about how I liked my product that I didn’t even receive yet. Three Phone calls so far - at least 30-40 min each time on hold - have yielded nothing. Typically I can’t even get through. I posted on social media and quickly got a response but no resolution. I will never buy direct from them again. LC - get your front-end sales better aligned with your back end service ops. Invest in systems and people that resolve issues and communicate along the customer journey. Still waiting for a resolution....