Poor
427 reviews
LawnGuruHonesty, pricing, process and quality scores appear once 5 customers have rated them.
LawnGuru makes outdoor home services simple. We connect homeowners with trusted local professionals for lawn mowing, yard cleanup, snow removal, and a variety of other outdoor services.Customers can get pricing, book service, manage appointments, communicate with their pro, and receive photo updates, all from the LawnGuru app or website. Whether you need recurring lawn care or help with a one-time project, LawnGuru gives you a convenient way to get the job done without the hassle of calling around for quotes.Every service is backed by the Guru Guarantee, giving you added confidence that your outdoor work will be completed with quality and care.
LawnGuru (lawnguru.co) has 427 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
427 approved reviews, newest moderated first
Elizabeth P.
Posted
I contracted this company to do my front lawn. The first mow was in the front, but not entire lawn and he left a patch by the mailbox. The second mow was done in the back which was not what I contracted. Horrible customer service and no resolution. Definitely avoid.
Valeria L.
Posted
I would do negative stars if possible. Very costly, I paid extra for rush service and no one showed up and no information was given to me. I had to reach out just to find out they aren’t even a lawn company. They just subcontract to whoever. I cancelled the services.
Tony C.
Posted
Booked my service and provider accepted. Never showed up and no response. Really stupid business model. Just find someone local to handle your lawn
Alan F.
Posted
Despite knowing we have dogs, and a sign on the gate, and being asked to make sure the gate is closed, the provider left the gate unlocked, and I found my dog in ditch about two miles away, she’s now in her second day in the vet hospital She’ll live, but will Lawn Guru cover the $4000 vet bill?
Lea M.
Posted
We regret using this company. They were told to use a specific gate to enter the back yard, but it wasn't wide enough for their equipment, so they BROKE the fence to get the mower in and then only mowed the center of the yard...
Rachel Y.
Posted
If I could give this company negative stars I would. They are scammers and frauds. Customer service is horrible. This company is nothing but time wasting and frustration. The mowers mowed my neighbors lawn instead of mine multiple times and of course charged me for it. Took days to correct the problem because the customer service is horrendous. Then also had the nerve to up the price then charge an additional $24 because they said my yard was over grown. Keep in mind these are the same morons that mowed my lawn. I can assure you they are NOT worth $70-$80 a month.
Steady S.
Posted
Customer service is terrible , there guy came and literally did nothing and left my yard door open which could’ve resulted in my dog getting injured or lost. I do not recommend you use this service I couldn’t even speak to a person and then they tried to offfer me a coupon via a text.
K J.
Posted
BAIT AND SWITCH. Created an account on their website and was quoted $34.65 on February 5th, in which I agreed to and entered my credit card information. On March 12th, I logged in to begin service and my quote jumped 152% to $52.84!!!? (I’m glad I took screen shots…) Their response? “After the billing team reviewed costs and demand, we had to make a significant price increase this year to keep up with rising gas and labor expenses while maintaining our quality! This also applies to existing customers we already have” So Lawn Guru raised ALL of their customers in my area by 152%? Talk about a mass exodus. I feel like I dodged a bullet! Could you imagine them starting my service for 1 mow and then “oops, just kidding”. Do yourself a favor. Find a more reputable company. It’s a hard-working industry with plenty of options in your neighborhood.
