Last Bottle WinesReviews of lastbottlewines.com

I purchased wine on July 28 and they never delivered it. I had to ask and BEG for a refund which I received a week ago, 9/18. It took 6 emails. They are HORRIBLE on deliveries. I'll never use them again.

I’ve been a frequent Last Bottle Wines customer for quite some time and have placed many orders with them. Until this summer, I had been very happy with the experience. Unfortunately, I had problems with two separate orders this summer. One shipment arrived with broken bottles, and another order was short-shipped and did not contain all of the wine I had paid for. The bigger issue has been the complete lack of customer service. I have emailed Last Bottle four times trying to resolve these two orders and have received no response. I get it - shipping problems can happen. What is not acceptable is not responding with attempts for resolution. I have enjoyed ordering from Last Bottle and would like to continue doing so, but I’m won't be placing another order nor recommending them until I know these issues will be addressed. I’m hoping posting this review will finally get someone’s attention and give Last Bottle the opportunity to make this right.

For the first few years, their price generally was really good as well as their service. Price now became similar to the lowest online price on wine-searcher, but occasionally higher than the lowest price. Their customer service DO NOT ANSWER PHONE CALLS any more. Emails may take days to get response. Wine conditions for white wines occasionally not the best.(exposed to heat, had premox Burgundy, Sauternes bottles in the past.) They still accept returns when bottles are in original condition if reasons are proper and acceptible. Occasionally still offers good deals, so I'm still buying some bottles from them.

I have not received 2 orders placed a month ago, customer service is non-existent

Ordered wines through their weekend marathon. They shipped wines to FLA on the slow boat to china and they "forgot" to pack the ice packs that I ordered in the boxes. Atleast two bottles out of six leaked, meaning that the wine was compromised.

Previously my experience with Last Bottle Wine Bottle was positive; however, I have sent 4 different emails to ask them to postpone a shipment following their Marathon Wine deal last month. Last bottle says that after the wine marathon they will ship your wines out approximately 6 weeks after the marathon. When I realized I was going to be on a work trip, I contact them to not send the wine during certain dates. I contacted them 4 times via email and have heard nothing yet they say on the web site if a delivery time is going to be an issue them to contact them. This is ridiculous that they do not have a customer service department. I can tell you this…this will be my last time doing business with them and if my wine comes and I’m not here and these ship it back to them, I’ll file a class action lawsuit since I know this has happened to others.

Good wine, great deals, but the worst experience when it comes to receiving timely shipments. I can wait months for deliveries. And if I don't keep track of it, they lose the order and don't alert me. So I have to follow up and alert them to it. Then they tell me they are looking into it and I never hear back. I am now following up for a third time in two weeks because I have had zero response. It's so frustrating. I have literally gotten into the habit of just placing multiple large orders so that they come on a rolling basis, since delivery times are so variable and they can take anywhere from weeks to months.

I echo the other reviewers that the company has in the past offered good wines for good prices, but their delivery and customer service has fallen off a cliff. They shipped me the wrong wine over 1 month ago, and despite several attempts at phone and email, I have not heard a peep from them. They seem to still be aggressively selling their wines, but will lose sales if they can't deliver. If they put a small amount of their selling energy into customer service, they would sell more!