LaserAwayReviews of laseraway.com

I’ve been a LaserAway client for nearly a year (based in Dallas) and have generally been satisfied with my treatments, including GLP-1, Thermage, CoolSculpting, Potenza, and Clear + Brilliant. On December 6, while visiting Denver, I purchased a package of four Thermage treatments for nearly $5,000 and was explicitly promised a complimentary Potenza treatment as part of the purchase. However, when I attempted to book the Potenza session on December 26, I was told it does not exist in my account. I immediately called the Denver clinic and was told the GM would add it within a couple of days after returning from vacation—but as of today, it still has not been added. My expectation with any business is simple: be transparent and honor what was sold. I should not have to repeatedly call or text to receive a service that was promised in connection with a purchase. This experience has significantly damaged my trust in LaserAway, and it has been extremely upsetting. If this cannot be resolved promptly, I will be forced to pursue other options and take my business elsewhere.

I hate this company, the location where my treatments were, is 8060 Park Ln Suite 110 Dallas TX. I do not, and will not recommend this place to anyone ever. They basically took my money, and wanted me to pay more and more money after my concerns about my service. The service was horrible. I paid for the underarm and Brazilian package, I finished all of my sessions and my hair was very visible, and course. I spoke with two managers, their attitudes were nasty, snobby unconcerned, and unwilling to assist me in trying to resolve my issues. I can honestly say that this was an BAD investment, and experience. The laser techs would have the machine on a low setting even if you asked them if you can have your service on an higher setting, because the lower setting wasn’t working. Terrible experience with Laser Away Company.

RUN FROM THE OMAHA LOCATION! The reviews on here are mostly friends. The injector I had did not know what she was doing for Botox and especially lips you'll walk away looking like Marge Simpson with one eye lower than the other and have to get it dissolved somewhere else and redone and wait out the Botox. The customer service is horrible, the Regional Manager is uneducated, unprofessional and does not listen to concerns. The entire process was expensive to have to go elsewhere and get things fixed. DO NOT RECOMMEND GOING HERE.

I filled out so many papers etc When I got there I had already set up recurring payments from PatientFi, their credit system. I get there and was told I had to have a practitioner telehealth visit. I wear oxygen and was told I could not get the treatments. I was upset bc I was told to set aside 5 hours for the appointment But when I was leaving I stopped at the front desk to cancel that appt and all future appointments and also cancel my account as well as cancel ParientFi taking any money. There were three people there they said the only person who can cancel is Portia- she set up my appointment Well I asked for her direct number. After multiple calls she finally said she would work on cancelling it as well as send the cancellation to PatientFi. She said I should receive emails confirming closing of my account and my PatientFi account. I called everyday. Portia never answered and her mailbox was full so I could not leave a message. I never received the emails. I called lazer away again and they said they could not do anything I asked to speak to a manager or someone in the financial department They said they could not give me their number but would have them call me. No one ever called. Today is Monday January 6th I had called PatientFi and they blocked any charges from my debit card My appointment that did not happen was Dec. 30, 2025. I keep getting texts that my first payment is due 1/13. I’m going to my bank today to cancel my current debit card I don’t know what else to do. They threaten to send you to collections if you don’t pay but I never received a treatment tried to cancel the account and no one can do anything Any suggestions ?

Don’t ever try the service, expensive and there’s no result. I’m wasting my money and time. Sooo expensive!

For about two years, LaserAway repeatedly told me I had a full package of Clear + Brilliant treatments on my account, even though I questioned the accuracy multiple times. I was consistently reassured it was correct. After having my baby, I used one treatment and then was suddenly told I had none due to a system error. I was offered no compensation and was made to feel at fault. Corporate provided one brief response and then stopped engaging. This experience completely broke my trust. To improve, they need to Ensure account information is accurate, escalate discrepancies instead of reassuring clients incorrectly, take responsibility for system errors, and offer fair resolutions when mistakes occur.

Jenkinstown PA location. Great thing, plenty of parking. However, customer service was very poor when got there was quoted a different price other than what I was quoted over the phone.Then, I was told that the phone representatives are not experienced and just book appointment. I paid for a certain amount of units in advance because of the policy was told that I would get the same price. If I needed additional units as long as they were paid for before services were rendered. However, was not told that units had to be purchased in a certain bulk quality. When spoke to Oprah management, she was very rude and not shall I and said, well, we can just refund you. The only issue was that my refund was not going to be processed the same day as you take my money. The same day. And if I go somewhere else I would have to pay again and wait for the 7 to 10 business days to get my money back from you.I find that very unfair when it was misinformation that your company.In fact told me and I had the text messages to prove that. Front desk lady was nice. The nurse was very nice as well. However, I felt like she was either new or just uncomfortable because of everything that was going on. By the time she started injecting me, I notice her hands were shaking a little bit. And as I never experienced before, with my old injector it was a little bit more painful, my eyes started watering. I've never had that happen. Not taking anything from her. She was very nice and helped out a lot. I just would never recommend this company or go here again. The results in my opinion are okay. Not what I thought they would be considering the additional amount of units I had to purchase. I've been getting injections for a year and only recently had to change my injector due to her moving. I know everyone is different. Nobody shouldn't be too far off.

Hello Katrina, Thank you for your response. However, I would like to clarify that despite your message stating that your team is eager to discuss potential solutions, I have not received any phone call, email, or concrete proposition since my treatment. Unfortunately, my experience was disappointing. I did not see any results from the Thermage treatment, and I also felt that the technician performing the procedure was inexperienced, which contributed to my dissatisfaction. At this point, I am frustrated because there has been no real follow-up or resolution offered. I would appreciate a direct response outlining what solutions or compensation you are proposing, as I did not receive the service quality or results that were represented. I look forward to hearing from you promptly. Sincerely,