Lance GlassesReviews of lanceglasses.com

No feedback regarding my new glasses where the frame broke on both models (mine and of my partner). But everyday updates about the new products :) I reached out 2 times and got no feedback even after months

I needed to replace a broken nose bridge. After sending a few photos showing the problem, the company sent me a replacement bridge. Great response. Thank you Lance Glasses Team, Daniel

I found Lance Glasses by backing a Kickstarter campaign. I was really pleased with the glasses, very high quality, well-made and very light. I came to want a pair of reading sunglasses but the KS campaign was long over. So I reached out to Lance Glasses directly. To my delight, they were able to supply what I wanted. Cristina was very (very!) patient and helpful. I ordered the reactive lenses for my readers, the same as my first pair. This means I only need to take one pair of reading glasses on holiday. Perfect!

I received a competely defectous product - all extras I had paid for were missing, so I ended up with bottle neck thick glasses with strong reflection on both sides of the lense that make them competely unusable. I have been trying to get a reimbursment for the lenses since the end of December but 5 months later still no result. I am in an endless conversation with the Lance team who just refuses to believe that the error was on their end even though I have provided a large gamme of proof. (I did not fill out the prescription incorrectly, and I did pay for those extras). All in all, if they get your order right the glasses are great, if they don't you just lose your money. I know as I own several pairs of Lance Glasses - unfortunately for me, of course, they don't seem to care much of the "loyal custom aspect". Also, on the first look the frame quality seems to have decreased as well since their production shifted away from the Hong Kong based factory.

I have given them every opportunity to prove me wrong, but here goes. Do not purchase from them, they provide poor quality products hiding behind a “French” design banner, super advanced technology, and “crowdfunding” myth. I have sun clips go rusty, glasses break within a week and scratched lenses. They are not to be dealt with.

Glasses were delivered with wrong lenses. eg I probably received someone else's kit! ZERO comms from customer service and believe me I tried and tried. Bad joke. I strongly advise against investing into their business.

I backed the Lance Air project after hoping to find a pair of stylish, modern, glasses that were reasonably priced, and Lance delivered! The product itself is very impressive. The glasses are comfortable, well-constructed, and look gorgeous. As expected, there was a long wait to receive them, but given that this was a crowd-funding project by a small team, taking place during the COVID-19 pandemic, 6-months really wasn't anything to complain about at all. Additionally, the efforts that Lance went through to ensure efficient and fee-free international delivery was also really appreciated. What was slightly unique about my purchase is that my glasses - through no fault of Lance - were sadly damaged. Lance were sympathetic about the issue and helped arrange for a brand new pair of glasses (plus lenses) to be shipped as soon as they were available, which was greatly appreciated. I dealt a lot with Cristina over the course of the above; who was always super kind and very helpful. Response times could be a little slow at times (within 5-days), but that was to be expected given the volume of support requests that were being made for a team of that size. I'll definitely be keeping an eye out for future products!

Quality is good (even if could be better for the price). Shipping is horrible. I wanted some $60 screen glasses and ended paying a total of $130 because of their shipping price (that is not clearly explained when purchasing) ... I will definitely not buy again :(