Poor
153 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laherb is listed under Garden & Pond.
Laherb (laherb.com) has 153 customer reviews on Rated Honest, with an average rating of 2.1 out of 5.
153 approved reviews, newest moderated first
Mdm
Posted
Laherb has no customer service what so ever and no other means of contacting them. They are the worst company i have ever dealt with. I strongly recommend against purchasing any products from laherb.com.
Nyla A.
Posted
I bought a pound of Chrysanthemum flowers and it was just horrible they were grey and brown and were moldy and stuck together they were also hard as a rock and sticky. I reached out to them and no replies. Can't sell any products that include Chrysanthemum so production has stopped for now until I get a good source of the flowers. Im really pissed off. Either replace it with a good product of Chrysanthemum flowers or refund me my money!!
Nilou E.
Posted
I would give this scam business a zero star if I could. I ordered Black mulberries back in May of 2025 . I emailed the a month after to check the status and they responded indicating that the order is being processed . I actually forgot about the order until yesterday July 17th 2026!!! I logged in to their website and the order showed "unfulflled". They don't have a phone number and rarely do they respond to emails. I called my cc company and disputed the charge. I will be reporting to the California attorney generals office for further invesitigation.
Carrie
Posted
Very poor customer service. They don’t even respond to their emails regarding product issues. Wish I had known about their reviews before I started ordering from them but that’s my fault for not checking them. Needless to say I doubt they’ll ever respond or bother replacing the products I bought. I’m very disappointed in them. I wouldn’t recommend buying anything from them until they learn customer service is the key to success. I ordered Whole Olive Leaf and received cut & sifted leaves. My business relies on whole herbs. An expensive lesson nonetheless!
AJ
Posted
LOUSY COMPANY!! AVOID!!! Product arrived broken. I reached out to customer service immediately and it's been 6 days without a reply. I'm now contacting my bank traverse the charge.
happy C.
Posted
The item I needed was difficult to find online but L.A.Herb had it, and for a good price so I ordered it. Only after doing so did I look up reviews and saw both good and very bad ones, but… I have to say my experience was very good. Their website says it can take up to 7 days for an order to leave their shop, and it took that long in my case, even though the shipping label was created 3 or 4 days before it went out… but the item got here very quickly after that, was what I ordered and was high quality and in perfect condition.
Nikia N.
Posted
La herb scammed me and I emailed them multiple times. My order supposed to have arrived on the 6th of May.
Tina S.
Posted
I ordered quite a bit from this company and then read the bad reviews. After reading them, I was really nervous that my almost $200 was gone and contacted them right away stating that I believed they were a scam company and I was ready to cancel and file a complaint. They were quick to respond to my concerns and I did receive all of my items in a timely manner, even though some were out of stock and were shipped separately. The items were all of good quality with no complaints. I recently placed another larger order and am hoping for a great experience the second time around as well. I will review that purchase once I receive it.
