Poor
246 reviews
FlatFairHonesty, pricing, process and quality scores appear once 5 customers have rated them.
FlatFair, as its name implies, strives to provide quality home furnishings to all parties and anyone else who’s looking for terrific value and great service! Its team can be reached at [email protected], Live Chat, 844-FlatFair from 7am to Midnight, PST, Monday - Saturday.
FlatFair (la.flatfair.com) has 246 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
246 approved reviews, newest moderated first
Judy S.
Posted
Deposited my money but never got my wicker tv table. Have to contact customer service three times to find out there were no more white wicker tv tables. I finally got back my money and I wasn't happy how it was handled.
Response from FlatFair· May 18, 2018
Hey, Judy We apologize for the inconvenience this may have caused you. Thanks Richard P.
Francine
Posted
When I first saw "curbside delivery" I was a little nervous I wouldn't be home and it would be outside (I live in NYC) but they did not leave it outside, instead, it was left inside my building's lobby which was perfect.
Response from FlatFair· May 12, 2018
Hey Francine, Thank you for your positive feedback. We hope to keep serving you well.
ALLEN Y.
Posted
Great pricing--excellent selection--fast delivery and secure packaging
Response from FlatFair· May 12, 2018
Hey Allen, Thank you for your positive feedback. We hope to keep serving you well.
Vivi T.
Posted
Just do research before buying since you don’t see what you will get
Charles
Posted
I wished I had read all these bad reviews before buying from these clowns. DO NOT BUY FROM THEM. All these bad reviews are true!
Response from FlatFair· Apr 2, 2018
Hi! Our sincerest apologies for the inconvenience this has caused you. Since we couldn't find you in our database, can you please give us your order number? We need to have your order number for faster resolution on your issue. Thank you.
Casey E.
Posted
We bought a day bed for my 3yr old last year. It came with a series of broken board and missing parts and it took nearly two months to get those replaced or shipped. Now, not even a year later, the bed is falling apart. Cracks, splits, and wear makes this bed a danger to use, even for my daughter who barely weighs 30lbs. In contrast, we bought a nearly identical bed from another company the year prior. It is still in quality condition and has endured far more use and wear by my older daughter. When contacting the company, they argue the point, dismiss the danger, and outright refuse to own up to their product. In one instance, they directed us to the supplier, who told us they don't deal with the general public, only the sellers. We've gotten nowhere with this problem. If anyone else has encountered this as well, I suggest submitting a report with the Better Business Bureau and the Consumer Product Safety Commission.
Elmar U.
Posted
I really don’t like bashing on a company or giving them bad review because, I have a company of my own and I know how a bad review does to one. I purchased a very expensive bedroom set from this website and I honestly got a pretty good deal on it. I received my product last week and what I got and what I thought I was going to get were 2 different things. I contacted them to get a full refund and a return but they are trying to hold 25% of the products worth and I have to pay for shipping that’s about $1500 that I am throwing away for something that is not in my control. I have been trying to get help from this company for couple of days now and no luck. No phone calls are being answered and no emails are being replied.
bin S.
Posted
Before you buy anything from them . you should check out their return policy. I bought 8 bar chairs but wrong size high You need pay 25% restocking fee $544x25%=$136. Shipping charges $269 plus return shipping charge $269. So total amount is $136+$269+$269=$674. We will refund you $139=$813-$674. Their policy mean you paid triple shipping Fk off no return .
