KUSH CARGOReviews of kushcargo.com

Response from KUSH CARGO· Aug 19, 2026

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Response from KUSH CARGO· Aug 19, 2026

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Response from KUSH CARGO· Jan 3, 2026

I want to clarify exactly what is happening so you know what to look for on your bank statement: Because we canceled this order immediately (before the funds were finalized), the transaction was voided, not refunded. How a Refund works: We take the money, hold it, and then send it back. You would see a credit (e.g., +$59.00) on your statement. How a Void works (Your Situation): The money was never actually transferred to us. The charge you see is a "pending authorization" or a "hold" by your bank. Because we voided the transaction, we released that hold immediately. What this means for you: You will likely not see a new line item showing a refund payment. Instead, the original pending charge of $59.00 will simply disappear from your statement entirely, as if the transaction never happened. Banking systems can sometimes take 3–5 business days to remove these pending holds. If the charge has settled (is no longer "pending") and you still do not have your funds, please contact us directly at [email protected]

Response from KUSH CARGO· Dec 18, 2025

We are very sorry to see this frustration and would love the opportunity to clarify what happened with your order, as there seems to have been a significant misunderstanding. Our goal is always to get our products into your hands as quickly as possible. In this specific case, the order was held up because the apartment number was missing from the shipping address provided at checkout. We cannot ship packages without a complete address, as it would likely be lost or returned to us. We were waiting for your response to correct this, and since we received the updated details over the weekend, we were prepared to ship your package out first thing the coming week. Regarding your communication, we have replied to all three of your support tickets and absolutely did not block any emails. It appears a chargeback was filed while we were in the process of fixing the address. We would have much preferred to simply ship your order now that the address is corrected. Since the bank is now handling the transaction, we will cooperate fully with them to resolve this.

Response from KUSH CARGO· Dec 10, 2025

We are truly sorry that your experience with us did not meet expectations, and we want to address your concerns directly. We operate as a marketplace for Freeze Pipe products, which ship directly from the manufacturer. Unfortunately, Freeze Pipe is experiencing significant shipping delays due to the heavy holiday volume. Regarding the package you received: This was a free "goodie box" sent as a gesture of goodwill while you waited for the main shipment. This was relayed to you in one of the email chats and noted on the packing slip included in that box, it was not intended to replace your order or "pull a quick one," but rather to apologize for the wait. Our records indicate that we did reply to your support tickets regarding these delays, but we apologize if the updates felt insufficient. As per your request, a 100% refund was issued immediately. We are sorry we couldn't get this order to you in time, and we wish you the best.

Response from KUSH CARGO· Dec 10, 2025

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.