Excellent
925 reviews
KURU FootwearHonesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 776 reviews with 5 stars · Clear filters
Ashley D.
Posted
Love their shoes, help my feet sooo much and always great customer service! Customer for life!
Response from KURU Footwear· Sep 17, 2024
Oh I'm so happy to hear your shoes have helped your feet! Thank you for your feedback!
Joseph S.
Posted
I had an issue with the clarity of the ordering process and I inadvertently added an unwanted item. My mistake was promptly corrected.
Response from KURU Footwear· Sep 17, 2024
This is the service we aim to provide. I hope you love your shoes!
C. B.
Posted
Ordered the Quantum 2.0 to replace the year old Quantum that were showing their age. I loved the Quantum and was looking forward to the new shoes. The Quantum 2.0 did not fit like the Quantum. I ordered the same size (Women's 10.5, Wide) but the new shoes were tight. Toes felt squeezed. Even checked the box to see if they had sent the wrong size. Nope, clearly marked 10.5 W. Got my old Quantum and held them up together. Obvious to me the new shoe was shorter than the old shoe. Got out my trusty measuring tape, that I use frequently since I make quilts. The difference in length is easily 3/8 to 4/8 of an inch. So disappointed. Loved the fit and ease of my 1st Quantum. Declined to order up a size--just felt the 2.0 was different. If I get back to Salt Lake City will seek out the shoe store again and see about being fitted. The exchange, etc. was handled very professionally. Just sad. Let me know if you go back to the original Quantum . . .
Response from KURU Footwear· Sep 17, 2024
Thank you for your detailed feedback! We're sorry to hear that the Quantum 2.0 didn't meet your expectations, especially after loving your original pair. We truly appreciate your trust in KURU and are glad to hear the exchange process was smooth, though we understand your disappointment. Your insights on the sizing difference are invaluable, and we'll definitely pass this along to our team for review. If we make any updates to the Quantum line, especially going back to the original design, we’ll be sure to let you know! Thank you again for your loyalty, and we hope to see you in Salt Lake City for that perfect fit!
Salvatore T.
Posted
I Purchased kurus chicane a year ago. I put in orthotics about six months ago however I could not find My insoles when I wanted to put them back into the kurus. The representative said if your insoles are in stock, we can ship them with no charges to you. Thank you so much.
Response from KURU Footwear· Sep 17, 2024
We're always happy to send extra insoles whenever you need. Thank you again!
haslett
Posted
Shoes have been great, after 5 months there was some areas falling apart but they held to there warranty and I appreciate it! Highly recommend
Response from KURU Footwear· Sep 17, 2024
I'm sorry to hear that your shoes didn't hold up well, but I'm so happy we could resolve that for you with our warranty. Thank you for giving our shoes a shot!
Jim & Jane H.
Posted
You helped me even though I was returning shoes that were not suitable for my flat, over prorated feet.
Response from KURU Footwear· Sep 13, 2024
Thank you so much for giving KURU shoes a shot!
MAB
Posted
Quick precise answers. Straight to the point and that is what I like.
Response from KURU Footwear· Sep 13, 2024
Thank you for your feedback! I am so happy we could help!
Helen D.
Posted
My customer service call is probably the best call I've had...maybe ever! It was answered by a very pleasant person within a minute, my question answered, and a resulting return created within less than another minute. Amazing service!
Response from KURU Footwear· Sep 13, 2024
Thank you so much for giving our shoes a shot!
