Excellent
925 reviews
KURU FootwearHonesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 776 reviews with 5 stars · Clear filters
JoAnn H.
Posted
Best company service and they worked with me to get the shoe that works and Fit is spot on, so comfortable. My new go to shoe store.
Response from KURU Footwear· Oct 14, 2024
I am so happy to hear that you love your shoes! Thank you for sharing your feedback.
Lindsey P.
Posted
I ordered the Flex Kuru shoes and then ended up being too big. I called and asked to exchange them. Since they are discontinuing the model, they no longer had my size. The customer service agent was very helpful and answered all of my questions and helped me to find another shoe that would meet my needs. He processed the return as a "happy return" and sent me a QR code so I could easily return my shoes at a UPS drop-off. I look forward to receiving my new pair!
Response from KURU Footwear· Oct 14, 2024
Thank you for doing an exchange with us! I am happy we could help and I hope that your new pair is perfect for you!
Dave K.
Posted
Great customer service, helping to initiate a return.
Response from KURU Footwear· Oct 11, 2024
I'm sorry you needed to return your shoes, but I'm so happy we could provide great service. Thank you for giving our shoes a shot!
MJ
Posted
The boots arrived on schecule but I had gotten a size too small. As soon as I reached out to Kuru by email they responded within 24 hours with simple easy to follow instructions and a process with almost no paperwork and no cost. I'm sorry the boots don't come in the bigger size I need but I'll always consider Kuru one of the best online vednors I've ever dealt with.
Response from KURU Footwear· Oct 10, 2024
I will forward your feedback about the sizing! I hope we're able to meet your needs in the future. Thank you for trying our shoes!
PORTUGUESE WATERDOGS N.
Posted
I have many pairs of shoes and boots. I would LOVE to see more Wides available for women. If more wides were available I wouldn’t need to return so many because they did not fit
Response from KURU Footwear· Oct 10, 2024
I will forward your feedback and request about the widths! Your feedback is so valuable to us. Thank you for giving our shoes a shot!
Betsy H.
Posted
Customer service is excellent
Response from KURU Footwear· Oct 9, 2024
<3 Thank you for trying our shoes! I'm happy to hear we were able to help you!
Christy B.
Posted
Answered questions quickly. Very helpful starting an exchange.
Response from KURU Footwear· Oct 9, 2024
I'm happy to help we could make your exchange go smoothly. Hope the new pair is perfect!
Christine H.
Posted
I had a lot of questions about the fit of the shoe and which type to purchase. Customer service helped me pick out the right shoe. She was very helpful, friendly and knew a lot about the product.
Response from KURU Footwear· Oct 8, 2024
Thanks for giving our shoes a shot! We appreciate your feedback!
