Excellent
925 reviews
KURU FootwearHonesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 776 reviews with 5 stars · Clear filters
Andy G.
Posted
they(Kuru management) solved my situation of a poorly made product. Know question asked, hey knew it was a manufacturer mistake. I'm glad I have six pairs of your shoes.
Response from KURU Footwear· Oct 21, 2024
Wow six pairs is amazing! We appreciate your loyalty. I'm sorry you received a defective pair, but I'm happy we were able to resolve it for you.
Car R.
Posted
I had purchased my first pair of KURUs and I love them, however recently I was getting a hole in the top (near the big toe) and you could see through it, my purchase was under warranty still since they were only 4 months old and it was a very easy process for them to make it right and replace the damaged pair.
Response from KURU Footwear· Oct 21, 2024
Oh man, that sounds frustrating. I'm sorry that hole developed, but I'm so happy you were able to take advantage of our warranty policy. Thank you for being the best part of KURU!
Nicki H.
Posted
My shoes were great, however one pair was too wide so needed to return. When asked how to proceed they were fast with a response. Every online company should be this easy to deal with. I’ll be buying more shoes from Kuru.
Response from KURU Footwear· Oct 21, 2024
I'm sorry your one pair was too wide, but I'm so happy we could help you get your return done quickly. Thank you for giving our shoes a shot!
Paula D.
Posted
I accidentally ordered a men’s size 8 instead of a women’s, and after I emailed (very confused as to why my shoes were too big), they wrote back explaining SO nicely what had happened, and even offering to exchange them… after I’d already worn these boats for 3 weeks!
Response from KURU Footwear· Oct 16, 2024
Oh man! I'm sorry that you had the wrong size, but I'm so happy we were able to get an exchange set up. I hope the new ones are perfect for you!
Ellen B.
Posted
Answered this in previous screen. Emily was fantastic listener and problem solver. She was able to work with me to figure out solution to try next. She offered solutions for other types of shoes as well. Great Job KURU for hiring Emily!
Response from KURU Footwear· Oct 16, 2024
Thank you for sharing your experience. Emily is amazing and we're happy to have her. We hope you're enjoying your KURU shoes!
Elizabeth F.
Posted
They arrived on the day that I needed them, just as I was about to leave my home. Customer service was quick in resolving my issue. And the shoes are really great. My heels are pain free. Being that I rely on reviews for a lot of my purchases, I can honestly say, I made the best decision for going with Kuru.
Response from KURU Footwear· Oct 14, 2024
I am so happy to hear that you are currently pain free from wearing KURU shoes! Thank you for sharing your experience!
Robert W.
Posted
I had a little mixup with my order. Gloria was wonderfully patient, helpful, and kind in getting the problem fixed quickly. Thanks for the excellent customer service. Evie
Response from KURU Footwear· Oct 14, 2024
This makes us all so happy! i'm sorry there was a mixup with your order, but I am so happy that Gloria was able to help resolve that. Thank you for your feedback!
Natalie S.
Posted
I received the necessary help to complete a return I was unable to do through the website.
Response from KURU Footwear· Oct 14, 2024
I'm sorry you had trouble being able to process your return on our website! I know that's frustrating. But I'm very happy we could help and we appreciate you giving our shoes a shot.
