Excellent
925 reviews
KURU FootwearHonesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 776 reviews with 5 stars · Clear filters
No N.
Posted
Needed new insoles. Two are on the way. Love this company.
Response from KURU Footwear· Sep 18, 2026
We're glad we could get your replacement insoles on the way! We appreciate your kind words and are so happy to have you as part of the KURU family.
Joe W.
Posted
This company has changed they way to gain consumer confidence. The products are of the highest quality and comfort. The 90 day return policy after wearing is unheard of. Koodoos to Kuru.
Response from KURU Footwear· Sep 18, 2026
We’re so glad to hear you’re enjoying the quality and comfort of your KURU shoes! Our Heel Better Guarantee is designed to give customers the time they need to truly experience their shoes, and we’re proud to stand behind our products. We appreciate the kudos and your confidence in KURU!
david M.
Posted
Answer my questions clearly and offered solutions.
Response from KURU Footwear· Sep 17, 2026
We're so glad our team could answer your questions clearly and help find solutions! That's exactly the kind of experience we want every customer to have. Thank you for taking the time to share your feedback, and for choosing KURU!
LESLIE M.
Posted
The Kuru sneakers I have are solid
Response from KURU Footwear· Sep 16, 2026
We're glad to hear your KURU sneakers have been solid! We appreciate you taking the time to share your experience and hope they continue keeping you comfortable for many miles to come.
Dave N.
Posted
It's a great shoe and the customer service was even better
Response from KURU Footwear· Sep 15, 2026
We're so glad you're loving your shoes, and we're especially happy to hear our customer service team made such a great impression! We appreciate you taking the time to share your experience and hope your KURU shoes keep you comfortable for many miles to come.
Shelly K.
Posted
I had an issue with the wrong shoe size and the online store made it super easy to make an exchange. I received an email back within about 5 minutes.
Response from KURU Footwear· Sep 15, 2026
We're glad we could make the exchange process quick and easy for you! Getting the right size makes all the difference, and it's wonderful to hear our online team was able to respond so quickly and get you taken care of. We hope your new pair is the perfect fit!
Susan Y.
Posted
I ordered my annual pair of kurus and changed the style. the size also seemed to change a bit so I called them to see the difference between both styles and discuss the fit. the agent suggested a half size smaller and offered to organize the return and reship. by the time we hung up, I had a fed ex label in my email to send the wrong size pair back and hopefully will receive then new ones shortly.
Response from KURU Footwear· Sep 14, 2026
We love hearing that your GURU was able to help you navigate the fit differences between styles and find the right size for your new pair. Changing styles can sometimes mean a slight difference in fit, so we're glad you reached out before settling for a pair that wasn't quite right. It sounds like your GURU made the exchange process easy, from recommending the half size down to getting your FedEx return label sent over before you even hung up. We hope your new pair arrives soon and fits just the way you're hoping!
Marian L.
Posted
Very nice and courteous
Response from KURU Footwear· Sep 14, 2026
We're glad to hear you had such a positive experience with our team! Providing kind, courteous service is important to us, and we appreciate you taking a moment to share your feedback.
