Matt R.
Posted
Great Service!
Todd N. (Sales and Service Tech) is always quick to get out to our training center for our fire ext. refills. He's also professional and friendly. Thanks,
Great
213 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1946, people have trusted Koorsen to protect their businesses and homes. From our knowledgeable sales people to our highly trained technicians, we have been committed to providing complete fire protection and security solutions that don’t just protect buildings—but protect lives too.
Koorsen Fire & Security (koorsen.com) has 213 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
213 approved reviews, newest moderated first
Matt R.
Posted
Todd N. (Sales and Service Tech) is always quick to get out to our training center for our fire ext. refills. He's also professional and friendly. Thanks,
Saretha B.
Posted
Need better communication between departments . Tried to set up to do the sprinkler , back flow , fire and extinguishers all in same day was fiasco ! Called and evidently new work order system scheduled time not techs ?? Then the next time the guys came out to do everything and I ask ok where the extinguisher guy ?? Had to wait on him . Then had 2 back flows over looked that were in a pit ..No pit equipment to repair .. Yet another appointment and then no one said system was going to need on stand by until they walked in an hour early and it ended up setting off alarm .. I have 2 properties this is second time I have had issues with the back flows and them not being equipped to go in pit . The other was a repair at Hendricks Pointe they got their and said no one told them it was in a pit .. Communication needs to be better ..
Response from Koorsen Fire & Security· Sep 19, 2017
Saretha, Thank you for the insightful feedback. We will pass this on to the appropriate branch and correct the issues you bring up going forward. Feedback like yours is what helps us to improve and we thank you once again. We sincerely hope Koorsen will have the opportunity to gain back your trust in the future. If you have any further concerns or questions, feel free to email us at [email protected]
Lauri W.
Posted
They are so easy to work with, and are always on top of when our annual inspections are due, great company...
Kim O.
Posted
I have recommended Koorsen for some of our clients. I am in the insurance business and I encourage fire protection.
Christin T.
Posted
Very professional inspector. Any question's we had he answered. Great experience with this company. They were prompt about getting us scheduled when we called. Actually they scheduled us the same day we called for inspections.
Liz R.
Posted
Excellent company.
Reimer
Posted
they do their job
Diane J.
Posted
Our tech is very reliable and arrives timely every month for our inspections.